Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Jenkins

Philadelphia,PA

Summary

A highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem-solving skills. Skilled in maintaining accurate records,monitoring payments, and resolving discrepancies to ensure timely and complete collection of understanding receivables. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with a proven track record of effectively managing and optimizing the AR process in Healthcare Industry.Confident that my skills, determination, work ethic, and positive attitude will prove to be a valuable asset to your organization.

Overview

16
16
years of professional experience

Work History

Remote Customer Support Specialist

Optum
Horsham, PA
11.2015 - 07.2021
  • Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling
  • Initiated AARP membership renewals and Medicare Supplement plan sales
  • Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner.

Remote Customer Support Specialist

Shooting Star Staffing, Inc.
Horsham, PA
05.2014 - 11.2015
  • Complied with performance and privacy standards set by the employer
  • Generated electronic rate quotes and processed electronic applications
  • Provided information on programs, policies, and procedures
  • Handled Inbound/Outbound call volume not limited to but an estimated 100+ calls per day.

Rehab Operations Assistant

Philadelphia Neighborhood Housing Services, Inc.
Philadelphia, PA
04.2008 - 06.2013
  • Performed data entry and clerical duties within the department
  • Coordinated lead renovation certification classes for all our active qualified contractors
  • Prepared various reports pertaining to the rehab department, as well as, construction projects progress reports
  • Organized and distributed invitations to bid on construction projects
  • Kept abreast of contractor's insurances, licensing, and certification expiration dates
  • Prepared contractor notices to proceed with project work.

Customer Support Specialist

ICT Group/Humana
Langhorne, PA
10.2005 - 04.2006
  • Processed claims/sent members their medications through mail order
  • Enrolled member for Medicare part D/prescription drug plan
  • Followed HIPAA privacy law/guidelines
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Addressed and resolved customer product complaints empathetically and professionally
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Education

Associate of Arts, Liberal Studies -

Community College of Philadelphia

Licensed Accident and Health Insurance Agent -

Prometric Testing

Skills

  • Microsoft Office ( Powerpoint,Outlook,Word,Excel,Access)
  • Insurance Liaison
  • Cash Flow Management
  • Claims Denial Follow-up
  • Delinquency Management
  • Reimbursement Processes
  • Discrepancy Management
  • Bill Processing
  • Database Management
  • Document Verification
  • Local Coverage Determination
  • Data Entry
  • Procedural Verification
  • Medical Terminology
  • Billing Dispute Resolution
  • Adjustment Posting
  • Accounts Receivable Expertise
  • Claims Processing
  • Charge Sheet Review
  • Rejected Claims Follow-up
  • Insurance Verification
  • Financial Reporting
  • Payment Posting
  • Invoice and Payment Processing
  • Collections Understanding

Timeline

Remote Customer Support Specialist

Optum
11.2015 - 07.2021

Remote Customer Support Specialist

Shooting Star Staffing, Inc.
05.2014 - 11.2015

Rehab Operations Assistant

Philadelphia Neighborhood Housing Services, Inc.
04.2008 - 06.2013

Customer Support Specialist

ICT Group/Humana
10.2005 - 04.2006

Associate of Arts, Liberal Studies -

Community College of Philadelphia

Licensed Accident and Health Insurance Agent -

Prometric Testing
Monique Jenkins