Jessica Johnson-Zlotoff
Tieton
Summary
Seeking a full-time position that will allow me to promote the skill sets I have acquired through my years of experience in a professional setting achieving a high standard of excellence for the company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Remote Customer Support Specialist
BioPure
Tieton
06.2023 - 05.2025
- I worked as the Customer Support Specialist for BioPure, My daily duties were problem-solving any issues that our customers needed assistance with, which includes anything from login issues, subscription issues, tracking all issues via excell spreadsheet, answering phones and emails in a timely manner, release orders via our shipment company, cancel orders if requested, keeping constant communication with my team via notes and paper trails.
- Refunding customers, administering gift cards, taking customers orders over the phone or via email, taking on any projects that are requested or needed of me in a timely manner.
Office Manager
Cordant Health Solutions
Yakima
09.2021 - 05.2023
- I managed our Yakima Cordant location that dealt with the state MAT program for patients getting off of opiates until my location closed down.
- I met with our patients, verified they were an ideal candidate for our medication program, and from there ordered their meds via the provider they saw and dispensed them to the patient.
- I scheduled their appointments, verified insurance information, collected their copays, and made sure they were eligible to continue staying on our program due to the state guidelines.
- Managed office
- Processed billing and collections on a daily basis
- Processed payments
- Hired and mentored employees
- Processed mail
- Processed payroll
Surgery Scheduler Coordinator
Virginia Mason Memorial Hospital
Yakima
08.2014 - 09.2021
- I schedule surgeries at three locations currently for over fifty providers in our valley.
- Answering multi-line phones and transferring to appropriate person.
- Taking meeting minutes and typing them out to email it to all personnel in our surgery department.
- I have helped in the build of our new scheduling program, make schedules for over fifteen employees.
- Training new employees on how we schedule, along with trouble shooting.
- Billing and building rapport with surgery offices and reps for our medical equipment.
- Public speaking on behalf of our office to other clinics and doctors about new processes being implemented and answering any questions they may have.
Financial Coordinator/Referral Coordinator/Front office supervisor
Proliance Orthopaedic and Sports Medicine
Issaquah
09.2012 - 08.2014
- Answering multi-line phone, verifying and coordinating insurances, referring patients and working with other local offices to give outstanding customer service.
- Cross-trained new employees in all areas of our office, helped in the hiring and training process of all new employees, prepared spread sheets for monthly meetings and referral letters, file maintenance, and Appointment scheduling.
Schedule Coordinator /Referral Coordinator/Front office supervisor
Central Washington Rehabilitation Clinic
Yakima
10.2004 - 09.2012
- Scheduling, answering phones, filing, multi-tasking, creating monthly reports and spread sheets for our companies records, referrals (to and from) clinics, insurance authorizations, setting up payment plans, and billing.
Education
High School Diploma -
Christa Mcauliffe Learning Center
Yakima, WA06.2004
Skills
- Insurance Verification
- Office Management
- Microsoft Office
- Word
- Multi-line Phone Systems
- MS Office
- 10 Key Calculator
- Filing
- Medical Records
- Coding
- Supervising experience
- Epic
- Budgeting
- Payroll
- Scheduling
- Cerner
- Data Entry
- Billing
- Medical Terminology
- Typing
- Hospital Experience
- Receptionist
- Medical Scheduling
- Patient Care
- Triage
- HIPAA
- Outlook
- Time Management
- Medical Office Experience
- EMR
- Office Administration
- CPT Coding
- Customer service
- Order processing
- Billing management
- Insurance verification
- Conflict resolution
- Time management
- Customer relationship management
- Attention to detail
- Effective communication
- Multi-line phone handling
- Employee training
- Team collaboration
- Project management
- Data tracking
- Technical troubleshooting
- Time management abilities
- Staff education and training
- Training development
- Technical writing
- Tracking and documentation
- Creative issue resolution
- Product knowledge
- Adaptability
- Ticketing systems
- Application support
- Goal setting
- Multitasking capacity
- Self motivation
- Referral coordination
- Customer communication and empathy
- Customer needs assessment
- Optimize system performance
- Friendly and patient
- Issue and resolution tracking
- Relationship building
- Mobile device management
- Customer service expert
- Service ticket management
- Support services
Certification
Driver's License
Additional Information - Professional Skills
Program Skills: 60 wpm, 10 key, Ms Word, Ms Excel, Ms PowerPoint, Ms Outlook, Nextgen, Epic, PIMS, Multi-line phones, faxing, scanning, and filing maintenance.
Personal Information
Authorized To Work: US
Timeline
Remote Customer Support Specialist
BioPure
06.2023 - 05.2025
Office Manager
Cordant Health Solutions
09.2021 - 05.2023
Surgery Scheduler Coordinator
Virginia Mason Memorial Hospital
08.2014 - 09.2021
Financial Coordinator/Referral Coordinator/Front office supervisor
Proliance Orthopaedic and Sports Medicine
09.2012 - 08.2014
Schedule Coordinator /Referral Coordinator/Front office supervisor
Central Washington Rehabilitation Clinic
10.2004 - 09.2012
High School Diploma -
Christa Mcauliffe Learning Center