MaKaya M. Williams
Round Rock
Summary
Experienced and dedicated professional with a strong focus on safety and reliability in warehouse operations. Skilled in shipping and receiving, including truck loading and unloading, order picking and packing. Efficiently completes tasks and job duties with minimal supervision. Maintains a safety-oriented approach, possessing extensive knowledge of OSHA regulatory safety protocols and practices.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
8
8
years of professional experience
Work History
Remote Customer Support Specialist
Divine League Solutions
10.2023 - Current
- Assisted customers vial Email, Chat, and phone, Resolving an average of 50+ injuries per day with a 90% satifactions
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Digital Marketing Manager
Let Us Handle Marketing
03.2023 - Current
- Researched industry best practices for digital marketing strategies and tactics.
- Developed and implemented a digital marketing strategy to increase website traffic.
- Created and managed traditional and digital marketing campaigns.
Driver
Uber
11.2022 - Current
- Documented daily mileage, gas, and other data.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Adhered to traffic laws and regulations to prevent accidents.
- Kept accurate records of deliveries and customer signatures.
Package Handler
FedEx
08.2024 - 02.2025
- Packed boxes and stock using organizational guidelines.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Collaborated with team members to improve workflow and increase productivity.
Manager
Smoke paradise
07.2024 - 12.2024
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Warehouse associate
Literati
04.2023 - 07.2024
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Handled hazardous materials safely following prescribed regulations.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Supervisor
Costco
06.2023 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier/Grill cook
Arlo's Food Truck
01.2023 - 06.2023
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
Supervisor
H-E-B
01.2023 - 05.2023
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
PSA Agent
Prospect PSA Airport
09.2022 - 01.2023
- Assist airline passengers
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Managed client inquiries and resolved issues to provide a seamless service experience.
Warehouse Associate Team Lead
Amazon Fulfillment Center
01.2021 - 09.2022
- Sorting, scanning, and stacking packages on pallets, and also helping to get customer orders ready for delivery
- Tagged and wrote identifying information on containers, boxes and cargo.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Handled hazardous materials safely following prescribed regulations.
Electronic truck delivery
Go anywhere Delivery
06.2019 - 01.2022
- Maximized schedule efficiency and personal use of time by planning optimal routes.
- Maneuvered shipments with carts, hands trucks and pallet jacks, loading, and unloading vehicles to maintain tight timetables.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
Babysitter
Childcare-Jobs
06.2018 - 10.2019
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Played games, worked on puzzles, and read books to young children.
Online Sales Representative
Gdyt Program
06.2017 - 08.2018
- Online paid work-readiness training for youths
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
Education
High School -
Western International High School
Detroit, MI05.2022
Some College (No Degree) - Computer Science
Huston-Tillotson University
Austin, TXSkills
- Independent leader
- Team Player
- Microsoft Teams/Office
- Google Classroom
- Google Drive
- Computer Science major
- Proficiency in software like Microsoft Office, Google Workspace
- Data Analysis
- Ability to collect, analyze, and interpret data to make informed decisions
- Use of tools like Excel, Tableau, SQL, or Python for analytics
- Project Management
- Managing time, resources, and tasks to complete projects efficiently
- Proficiency with project management tools (eg, Trello, Asana, Microsoft Project)
- Industry-Specific Knowledge
- Marketing Skills
- Digital marketing
- SEO/SEM
- Social media management
- Email marketing
- Content creation
- Analytics
- Truck loading
- Pallet building
- Product packing
- Material storage
- Workplace cleanliness
- Packaging
- Inventory management
- Warehouse safety
- Label reading
- Order picking
- Sorting packages
- Shipment auditing
- Shipping and receiving
- Training and mentoring
- Metric tracking
- Skilled multi-tasker
- Customer service
- Technical support
- Issue resolution
- Communication skills
- Time management
- Team collaboration
- Help desk operations
- Feedback handling
- Data entry
- Cross-functional support
Awards
- Honor Roll
- Huston-Tillotson University
- Austin Community College
Timeline
Package Handler
FedEx
08.2024 - 02.2025
Manager
Smoke paradise
07.2024 - 12.2024
Remote Customer Support Specialist
Divine League Solutions
10.2023 - Current
Supervisor
Costco
06.2023 - 03.2024
Warehouse associate
Literati
04.2023 - 07.2024
Digital Marketing Manager
Let Us Handle Marketing
03.2023 - Current
Supervisor
H-E-B
01.2023 - 05.2023
Cashier/Grill cook
Arlo's Food Truck
01.2023 - 06.2023
Driver
Uber
11.2022 - Current
PSA Agent
Prospect PSA Airport
09.2022 - 01.2023
Warehouse Associate Team Lead
Amazon Fulfillment Center
01.2021 - 09.2022
Electronic truck delivery
Go anywhere Delivery
06.2019 - 01.2022
Babysitter
Childcare-Jobs
06.2018 - 10.2019
Online Sales Representative
Gdyt Program
06.2017 - 08.2018
Some College (No Degree) - Computer Science
Huston-Tillotson University
High School -
Western International High School
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