Arvella Wakefield

Westland,MI

Summary

Dynamic leader with expertise in quality control and project management across multiple industries. Proven track record in implementing process improvements that enhance compliance and operational performance. Adept at mentoring teams and collaborating with cross-functional stakeholders to streamline workflows and boost engagement.

Overview

years of professional experience

Work History

Assoc. Director, Quality Control

Constellation Software

New York, New York

03.2021 - 01.2026

Led regulatory and compliance initiatives for automotive advertising operations, ensuring adherence to platform policies, client requirements, and industry standards across high-volume digital campaigns
Managed a 2-person team overseeing reimbursement operations and compliance reviews, maintaining high accuracy, documentation integrity, and timely issue resolution
Promoted to direct diverse quality control team of 7 professionals located in U.S., India, and South America, evaluating regulated advertising content within automotive, healthcare, life sciences, and insurance fields on prominent social media platforms
Directed quality assurance and compliance standards across regulated industries, improving review consistency and reducing policy violations
Recruited, interviewed, hired, and mentored Quality Control and Compliance Specialists while overseeing workflow delegation, performance monitoring, coaching, and training
Developed SOPs, compliance documentation, and training materials to support evolving regulatory requirements and platform updates
Collaborated with cross-functional and global stakeholders to streamline review processes, improve compliance accuracy, and increase operational efficiency
Implemented process improvements and quality control measures that strengthened audit readiness, escalation handling, and overall team performance

Project Coordinator / Producer / Logistics Coordinator

Xperience Communications

Dearborn, Michigan

03.2011 - 05.2020

Functioned as an embedded onsite partner within Ford Motor Company's client operations, facilitating conference logistics and event coordination to support high-quality client experiences
Coordinated cross-functional engagement for major automotive client between corporate leadership and field teams, providing 20+ dealership coaches with vital training tools and operational support to drive cultural transformation initiatives
Coordinated experiential activations and brand promotion campaigns, ensuring effective execution and alignment with client goals
Managed client communications and back-office administration, streamlining workflow and enhancing service delivery
Developed strong cross-functional communication practices between clients, vendors, and internal teams
Assisted in financial tracking and documentation, ensuring accuracy for operational and event-related activities
Supported HR functions including onboarding, training coordination, employee support, and mentoring initiatives
Traveled extensively to assist with on-site operations and event management at various locations.

Education

Certificate of Achievement - Project Management Certification Courses

Villanova University (Hybrid)

Farmington Hills, MI

Associates Degree - Business Administration

Oakland Community College

Farmington Hills, MI

Skills

Communication & Meetings: Zoom, Slack, Google Meet, and MS Teams
Document & Project Management: MS Office, Google Workspace, Asana, and Notion

Marketing & Sales Platforms: Salesforce, StackAdapt, and Facebook Ads Manager
Additional Skills: Regularly Compliance, Quality Assurance, SOP Development

Accomplishments

Developed compliance and reimbursement SOPs and cross-functional job aids, reducing repeated questions by 75% in a previously undocumented process environment

CORE COMPETENCIES

Recruiting & Talent Acquisition
Interviewing & Hiring
Team Leadership
Mentorship & Training
Quality Control
Regulatory Compliance
SOP Development
Cross-Functional Collaboration
Process Improvement
Stakeholder Engagement
Conflict Resolution

Timeline