Arvella Wakefield
Westland,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Assoc. Director, Quality Control
Constellation Software
New York, NY (Fully-Remote)
03.2021 - 01.2026
- Led regulatory and compliance initiatives for automotive advertising operations, ensuring adherence to platform policies, client requirements, and industry standards across high-volume digital campaigns
- Managed a 2-person team overseeing reimbursement operations and compliance reviews, maintaining high accuracy, documentation integrity, and timely issue resolution
- Promoted to lead a 7-member U.S. and India-based Quality Control team reviewing regulated advertising content across automotive, healthcare, life sciences, and insurance industries on major social media platforms
- Directed quality assurance and compliance standards across regulated industries, improving review consistency and reducing policy violations
- Recruited, interviewed, hired, and mentored Quality Control and Compliance Specialists while overseeing workflow delegation, performance monitoring, coaching, and training
- Developed SOPs, compliance documentation, and training materials to support evolving regulatory requirements and platform updates
- Collaborated with global stakeholders to streamline review processes, improve compliance accuracy, and increase operational efficiency
- Implemented process improvements and quality control measures that strengthened audit readiness, escalation handling, and overall team performance
Project Coordinator / Producer / Logistics Coordinator
Xperience Communications
Dearborn, MI
03.2011 - 05.2020
- Served as an embedded onsite partner within Ford client operations, managing conference logistics and event coordination to support high-quality client experiences
- Managed client communications and back-office administration to improve workflow efficiency and service delivery
- Facilitated cross-functional alignment for a major automotive client between corporate leadership and field teams, ensuring 20+ dealership coaches had the training tools and operational support needed to execute cultural transformation initiatives
- Supported HR functions including onboarding, training coordination, employee support, and mentoring initiatives
- Assisted in financial tracking, reporting, and documentation accuracy for operational and event-related activities
- Contributed to successful experiential activations and brand promotion campaigns through effective coordination and execution
- Developed strong cross-functional communication practices between clients, vendors, and internal teams
- Maintained flexibility to travel and support on-site operations, events, and client requirements across multiple locations
Project Manager / Assoc. Coordinator
Percepta LLC
Dearborn, MI
03.2002 - 03.2009
- Promoted from Associate Project Manager to Project Manager in recognition of strong leadership, operational efficiency, and client relationship management
- Supported business development initiatives by coordinating client communications, preparing project documentation, and contributing to successful account growth opportunities
- Collaborated with cross-functional teams to streamline project execution, improve communication flow, and ensure timely completion of deliverables
- Managed day-to-day client interactions, resolving issues efficiently while maintaining strong professional relationships and high client satisfaction
- Tracked project timelines, budgets, and financial reporting to support accurate forecasting, cost control, and resource allocation
- Identified and implemented process improvements that increased operational efficiency, reduced administrative delays, and enhanced team productivity
- Maintained accurate document control systems by organizing contracts, project files, reports, and compliance documentation for easy accessibility and audit readiness
- Oversaw call center operations support, ensuring service standards, response times, and workflow coordination aligned with organizational objectives
- Assisted in mentoring and training team members on operational procedures, reporting processes, and client service best practices
- Coordinated multiple priorities in fast-paced environments while consistently meeting deadlines and maintaining attention to detail
Education
Project Management Certification Courses
Villanova University (Hybrid)
Farmington Hills, MIAssociates Degree - Business Administration
Oakland Community College
Farmington Hills, MISkills
- MS Office
- Google Workplace
- Salesforce
- StackAdapt
- Facebook Ads Manager
- Zoom
- Slack
- Google Meet
- MS Teams
- Asana
- Notion
Accomplishments
Developed compliance and reimbursement SOPs and cross-functional job aids, reducing repeated questions by 75% in a previously undocumented process environment
Timeline
Assoc. Director, Quality Control
Constellation Software
03.2021 - 01.2026
Project Coordinator / Producer / Logistics Coordinator
Xperience Communications
03.2011 - 05.2020
Project Manager / Assoc. Coordinator
Percepta LLC
03.2002 - 03.2009
Project Management Certification Courses
Villanova University (Hybrid)
Associates Degree - Business Administration
Oakland Community College
CORE COMPETENCIES
- Recruiting & Talent Acquisition
- Interviewing & Hiring
- Team Leadership
- Mentorship & Training
- Quality Control
- Regulatory Compliance
- SOP Development
- Cross-Functional Collaboration
- Process Improvement
- Stakeholder Engagement
- Conflict Resolution