Arvin De La Cruz
Aurora,CO
Summary
Versatile Field Service Tech. skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable, self-driven to learn new equipments and incoming technology.
Overview
12
12
years of professional experience
Work History
Field Service Support Rep II
Ricoh USA
08.2021 - 10.2023
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Provide proper documentation for PM(Preventative Maintenance), Error code solutions, parts that has been replace and counter page counts.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Warehouse Worker
Frito-Lay
06.2019 - 07.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
Dish Network Technician-Sub Contractor
Dish Network
05.2014 - 04.2019
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Coordinated installation of new users and relocations of existing users.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Responded to service requests during and after business hours.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Quality Assurance
LSG Sky Chefs
04.2012 - 05.2014
- Perform daily HACCP, FIFO, PRE-OPS, and monitor product temps.
- Monitor Allergen Declaration Labels.
- Provide documentations for USDA Inspector on daily basis.
- Manage and sort files for the yearly USDA and FDA checks.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Weighed products prior to shipment to confirm accuracy.
- Updated quality control records and reports.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Collaborated with production staff to establish and meet quality standards
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Investigated customer complaints to take necessary corrective actions.
Education
High School Diploma -
Rangeview High School
Aurora, CO04.2011
Skills
- Troubleshooting and Calibration
- Technical Documentation Reading
- Firmware and Software Knowledge
- Reading Comprehension
- Client Relationships
- Installation Coordination
Timeline
Field Service Support Rep II
Ricoh USA
08.2021 - 10.2023
Warehouse Worker
Frito-Lay
06.2019 - 07.2021
Dish Network Technician-Sub Contractor
Dish Network
05.2014 - 04.2019
Quality Assurance
LSG Sky Chefs
04.2012 - 05.2014
High School Diploma -
Rangeview High School