Jerry Shaw
Terre Haute,IN
Summary
Skilled Laboratory Field Service Engineer with a proven track record at Quanterix Corporation, adept in instrumentation maintenance and customer service. Excelled in troubleshooting, diagnostics, and repair, enhancing system functionality and client satisfaction. Demonstrated exceptional technical support and interpersonal skills, ensuring high-profile customer needs were met with precision and professionalism.
Overview
43
43
years of professional experience
Work History
Laboratory Field Service Engineer II
Quanterix Corporation
10.2020 - Current
- Repair, maintain and install laboratory immunoassay analyzers and related instrumentation
- I am responsible for several large, high-profile customers, which requires not only a broad-based skill set and work ethic, but also excellent customer communication skills
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Installed upgrades on existing systems according to manufacturer specifications.
- Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.
- Provided on-site services, installed new systems and escalated customer complaints.
Laboratory Field Service Engineer
Immunodiagnostic Systems, Inc.
03.2016 - 06.2019
- Repaired, maintained and installed laboratory immunoassay analyzers
- I managed a large territory, which required not only a strong skill set and work ethic, but also excellent customer communication skills
- Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.
- Conducted system tests to ensure proper functioning of hardware components.
- Provided on-site services, installed new systems and escalated customer complaints.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Repaired and calibrated systems and equipment post-installation.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Field Service Engineer
Kelly Engineering Resources
03.2012 - 03.2016
- Supervised on-site FDA recall remediation activities on Hospira infusion devices, catering to hospitals throughout the U.S
- Duties also included performing trouble shooting, corrective maintenance, preventive maintenance, software upgrades, and hardware upgrades on devices
- Extensive travel schedule and customer interface
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Established positive relationships with customers through friendly interactions.
- Provided on-site services, installed new systems and escalated customer complaints.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Self Employed
12.2008 - 03.2012
- Company Overview: Private Investor
- Bought and sold equities based on research of fundamentals, sector performance and overall market behavior
- Private Investor
Laboratory Field Service Engineer Representative
Adecco Technical
01.2005 - 01.2008
- Repaired, maintained and installed Roche clinical laboratory analyzers
- Instruments were electronic, mechanical, pneumatic and fluidic in nature
- Created detailed documentation of service activities performed at customer sites.
- Installed new components or replaced defective parts to restore functionality.
- Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Laboratory Field Service Engineer
G.E. Healthcare Technologies
01.1999 - 01.2005
- Repaired, maintained and installed clinical laboratory analyzers and tissue processors
- Instruments were electronic, mechanical, pneumatic and fluidic in nature
- ISO 9002 Company
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Completed scheduled appointments on time to drive quality service.
Analysis Technician
TRW Automotive Electronics Group
01.1996 - 01.1999
- Performed Component-level analysis and repair on airbag control modules
- Troubleshot PCBs to the component level
- Was advanced solder certified and was a member of the TRW ESD (Electro-static Discharge) Team
- QS 9000 company
Tactical Air Operations Central Repairman
United States Marine Corps
01.1982 - 01.1986
- Maintained and repaired the Litton AN/TYQ-2 Tactical Air Operations Center system
- Troubleshot and resolved problems during live operations, during designated down time and also performed scheduled maintenance
- Was also Micro-Min solder certified to NASA specifications
Education
Immunodiagnostics, Inc. I10 Immunology Analyzer Service Engineer Training -
Immunodiagnostics, Inc.
Gaithersburg, MarylandImmunodiagnostics, Inc i-Sys Immunology Analyzer Service Engineer Training -
Immunodiagnostics, Inc
Pouilly en Auxois, FranceRoche Diagnostics Amplicor PCR DNA Analyzer Service Engineer Training -
Roche Diagnostics
Indianapolis, IndianaRoche Diagnostics Mira Chemistry Analyzer Advanced Service Engineer Training -
Roche Diagnostics
Indianapolis, IndianaElan ATAC800 Chemistry Analyzer Service Engineer Training -
Elan
Smithfield, Rhode IslandVentanna Tissue Processor Service Engineer Training -
Ventanna
Jupiter, FloridaRoche Diagnostics Mira Chemistry Analyzer Service Engineer Training -
Roche Diagnostics
Jupiter, FloridaBayer 800 Series Blood Gas Analyzer Service Engineer Training -
Bayer
West Lake, TexasRocky Mountain Microscope Institute, Microscope Service and Repair Course -
Rocky Mountain Microscope Institute
Ft. Collins, ColoradoUS Marine Corps Tactical Air Operations Repair School -
US Marine Corps
29 Palms, CaliforniaUS Marine Corps Basic Electronics School -
US Marine Corps
Skills
- Instrumentation maintenance
- Troubleshooting and repair
- Testing and diagnostics
- System diagnostics
- Instrumentation calibration
- Equipment calibration
- Documentation
- Hands-on diagnostics
- Equipment installation and repair
- Service documentation
- Maintenance and repair
- Customer service
- On-site support
- Repairing [devices]
- Technical support
- Equipment installation
Timeline
Laboratory Field Service Engineer II
Quanterix Corporation
10.2020 - Current
Laboratory Field Service Engineer
Immunodiagnostic Systems, Inc.
03.2016 - 06.2019
Field Service Engineer
Kelly Engineering Resources
03.2012 - 03.2016
Self Employed
12.2008 - 03.2012
Laboratory Field Service Engineer Representative
Adecco Technical
01.2005 - 01.2008
Laboratory Field Service Engineer
G.E. Healthcare Technologies
01.1999 - 01.2005
Analysis Technician
TRW Automotive Electronics Group
01.1996 - 01.1999
Tactical Air Operations Central Repairman
United States Marine Corps
01.1982 - 01.1986
Immunodiagnostics, Inc. I10 Immunology Analyzer Service Engineer Training -
Immunodiagnostics, Inc.
Immunodiagnostics, Inc i-Sys Immunology Analyzer Service Engineer Training -
Immunodiagnostics, Inc
Roche Diagnostics Amplicor PCR DNA Analyzer Service Engineer Training -
Roche Diagnostics
Roche Diagnostics Mira Chemistry Analyzer Advanced Service Engineer Training -
Roche Diagnostics
Elan ATAC800 Chemistry Analyzer Service Engineer Training -
Elan
Ventanna Tissue Processor Service Engineer Training -
Ventanna
Roche Diagnostics Mira Chemistry Analyzer Service Engineer Training -
Roche Diagnostics
Bayer 800 Series Blood Gas Analyzer Service Engineer Training -
Bayer
Rocky Mountain Microscope Institute, Microscope Service and Repair Course -
Rocky Mountain Microscope Institute
US Marine Corps Tactical Air Operations Repair School -
US Marine Corps
US Marine Corps Basic Electronics School -
US Marine Corps
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