Arvin Ronquillo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Amazon LLC
01.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Restaurant Supervisor
Jollibee Foods Corporations USA
05.2020 - 06.2022
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Controlled food costs and managed inventory.
Customer Service Representative
TELUS International Philippines-Discovery Centre
05.2015 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Application Administrator
Redbana Philippines Corporation
06.2012 - 05.2015
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Implemented new applications, features and enhancements to existing applications.
- Delivered training, documentation and end-user support.
- Assisted network group with tasks and troubleshot.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Maximized system availability through development and testing of contingency plans.
Education
Bachelor of Science - Physical Therapy
Manila Central University
Caloocan City, Philippines03.2009
Skills
- Invoice Verification
- Control of Expenses
- Quality Control
- Material Handling
- Inventory Organization
- Quality Assessment and Assurance
- Data Accuracy
- Shipment Optimization
- Shipping and Receiving
- Product Verification
- Powered Industrial Truck Operation
- Attention to detail
- Packaging and labeling
- Problem-solving
- Team collaboration
Timeline
Warehouse Associate
Amazon LLC
01.2022 - Current
Restaurant Supervisor
Jollibee Foods Corporations USA
05.2020 - 06.2022
Customer Service Representative
TELUS International Philippines-Discovery Centre
05.2015 - 11.2015
Application Administrator
Redbana Philippines Corporation
06.2012 - 05.2015
Bachelor of Science - Physical Therapy
Manila Central University