Strategic manager with over 20 years in operational and business management within retail and food service. Drives profitability through effective merchandising and inventory control while enhancing staff development and operational compliance. Focuses on optimizing performance and delivering outstanding customer experiences to support organizational success.
Work History
Store Manager/Special Assignments
3 Years 8 Months
7-Eleven Corporation | 02.2023 - Current
Directed merchandising, inventory management, and staff operations to optimize store profitability, ensuring strict adherence to state and local labor laws and corporate standards.
Mitigated store losses through diligent oversight, developed efficient staff schedules, and managed daily operations as sole store manager.
Led transition of store from corporate branch to franchised entity, ensuring compliance with all operational standards.
Multi-Unit General Manager
4 Years 5 Months
SSP America | 08.2018 - 01.2023
Managed multiple high-volume, customer-facing units, including restaurants and kiosks, across SEATAC and Sacramento Airports to ensure optimal operations.
Executed thorough financial management of all units, encompassing budget analysis, P&L reporting, and the attainment of annual financial objectives.
Enforced food and sanitation standards across all units, coordinated training and onboarding of new personnel, and acted as primary liaison between SSP America and airport clientele.
General Manager
19 Years 11 Months
KFC | 05.1995 - 04.2015
Led local KFC branch operations, driving efficiency and profitability.
Controlled operational costs, upheld sanitation and food safety protocols, managed daily activities, and facilitated interviews and training for new employees.
Education
Bachelor's - Business
Heald Business College of San Francisco | San Francisco | 09-1998
GPA: 3.72
Skills
Merchandising
Managing inventory
Financial analysis
Business management
Financial management
Accounting
Customer service
Problem solving
Adaptability
Accomplishments
Harman's Management Prestigious Top Ten Awards. 2001, 2003, 2004, 2005. 2006 #3 in Sales increase Award.