Arvinder Singh
Bellevue,WA
Summary
Experienced customer service and operations professional with a strong background in travel management, hospitality coordination, sales, and client relations. Over 20 years of experience in handling international travel services, exhibitions, and customer coordination, skilled in managing client relationships, organizing travel logistics, supervising teams, and delivering excellent customer experience in fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Driver
Uber and Lyft
Seattle, WA
07.2016 - Current
- Provide safe, professional transportation services to customers.
- Maintain excellent customer service and communication skills.
- Manage scheduling, navigation, and time-sensitive transaction receipts.
Cashier
Emanuel II, LLC ARCO GAS STATION SHELL GAS STATION
04.2016 - 06.2016
- Handled cash transactions and customer payments accurately.
- Assisted customers with purchases and maintained daily store operations.
- delivered friendly and efficient customer service in a fast-paced environment.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
Sales Manager
Silver Art Palace
03.2007 - 03.2015
- Handling of Exhibitions and Sales in Europe for Silver and diamond jewellery, costume jewellery, beads, and loose Stones.
- Managed showrooms' operations for silver, diamond, and costume jewelry.
- Build relationships with suppliers, manufactures, and international clients.
- oversaw product marketing, inventory coordinator, and payment collections/
- supervised daily sales activities and customer service operations.
Asstt.Manager Travel Services
Exhibitions India Pvt Ltd
04.2004 - 02.2006
- Handling Travel Services for staff members of the New Delhi office and Branch offices in Mumbai, Bangalore, Chennai, and New York, Including Hotel bookings, Ticketing, Visas, Forex, and transportation.
- As we are Consultants for the HKTDC Hong Kong Trade Development Council, State of Ohio (USA), and City of Stuttgart(GERMANY), we also take care of staff members of these organizations when they are on a visit to India, Coordinating visit programs of visiting delegations, Organizing Seminars and Road Shows
- Organizing Conferences, Seminars, and Meetings.
- As our company is agents of 250 shows overseas, we take care of Travel Services for Clients who are taking part through our company in different shows overseas, like Europe, Russia, USA, Hong ong, and Dubai, Singapore.
- As our company also organizes a fair in Delhi and Mumbai, we take care of the client’s accommodation, transportation, and also for the Delegation and VIPs' visit to the Show.
- Arranging cargo facilities for the clients to take their stuff during the Fair times in different regions of the World.
- Handling travel requisitions of the staff members and finalizing their tour budget and reimbursement of there Travel claims.
- Handling of Couriers, Real estate, and fleets for the company, Liaising with the Government Debts.
- Even handle the entertainment part for the company, like organizing picnics, movies, etc.
Tour Manager
On-Time Holidays
03.2004 - 03.2004
- Handling inbound and outbound tours
- Making itinerary, reservations, costing, sightseeing tours, visa, and forex.
- Handling a team of 3 under my supervision.
- Developed and maintained relationships with local vendors and service providers to enhance tour offerings.
Tour executive
Ad voyage India
06.1999 - 02.2001
- Handling inbound and outbound tours
- Making itinerary, reservations, costing, visa, and forex.
- Analyzed market trends to inform business strategy and decision-making processes.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
Domestic counter Supervisor
Vikas International
10.1997 - 05.1999
- To supervise the domestic counter
- To take bookings and make reservations, issue tickets, and making acts of airlines.
- Trained and mentored staff on customer service protocols and product knowledge.
- Supervised daily operations, ensuring optimal workflow and team efficiency.
Domestic counter executive
Sky King travels
09.1995 - 08.1997
- To take booking and making reservations, making acts of airlines.
- Led strategic initiatives to enhance customer satisfaction and loyalty programs.
- Developed and implemented training programs for operational staff, improving service efficiency.
- Established partnerships with travel vendors, optimizing pricing and service offerings.
Education
Graduation - Commerce
Dayal Singh College Delhi University
INDIA01.1994
Diploma - Travel, Tours, Tourism Ticketing
Bhartiya Vidya Bhavan
New Delhi, INDIA01.1993
XIIth - Commerce
01.1991
Skills
- Knowledge of MS Word, Excel, & Power Point Internet, Amadeus, and Galileo
- Time management
- Valid Driver's license
- Customer service
- Punctual and reliable
- Flexible schedule
- Customer Service and Client Relations
- Travel & Tourism operations
- Event & Exhibition Coordination
- Team Supervision
- Sales and Showroom Management
Certification
Insurance certificate from IRDA through ICICI Bank in Life Insurance.
Languages
English, Hindi & Punjabi.
Timeline
Driver
Uber and Lyft
07.2016 - Current
Cashier
Emanuel II, LLC ARCO GAS STATION SHELL GAS STATION
04.2016 - 06.2016
Sales Manager
Silver Art Palace
03.2007 - 03.2015
Asstt.Manager Travel Services
Exhibitions India Pvt Ltd
04.2004 - 02.2006
Tour Manager
On-Time Holidays
03.2004 - 03.2004
Tour executive
Ad voyage India
06.1999 - 02.2001
Domestic counter Supervisor
Vikas International
10.1997 - 05.1999
Domestic counter executive
Sky King travels
09.1995 - 08.1997
Diploma - Travel, Tours, Tourism Ticketing
Bhartiya Vidya Bhavan
XIIth - Commerce
Graduation - Commerce
Dayal Singh College Delhi University