Arvindh Krishnamurthy

Delivered production support to U.S. Consumer Bank for financial products, including credit cards and online banking.

• Monitored system performance across multiple platforms using AppDynamics and TWS metrics.
• Developed automation scripts to enhance operational efficiency and minimize manual tasks.
• Collaborated with engineering teams to troubleshoot infrastructure issues and implement effective solutions.
• Conducted root cause analyses of incidents to identify and prevent future occurrences.
• Provided training and mentorship to junior engineers on reliability engineering best practices.
• Documented procedures for incident response activities, ensuring clarity and consistency.
• Monitored batch jobs using TWS to ensure timely processing.

• Company Overview: Provided production support to the business—API-based applications within the Credit Cards line of business at Barclays based on Java and API.
• Provided production support to business API-based applications within the Credit Cards line of business at Barclays based on Java and API.
• Triage logs with Esaas, Kibana, and analyze production issues within the application.
• Leveraged AppDynamics and CA Wily Interscope for application monitoring of Java-based web services and applications.
• Identify network issues within Java-based applications, analyze server head dumps produced by servers to identify server-related issues, network blips, and performance issues.
• Collaborated with cross-functional teams to effectively address and resolve incidents.
• Created RCA documents for issues identified within the team, and coordinated fixes or appropriate monitoring to ensure that the issue is not repeated.
• Implemented to drive the automation of incident creation in ServiceFirst, with the use of Netcool.
• Implemented the Netcool dashboard for the L1 team to track AppDynamics events, to raise any INC in the ServiceFirst queue.
• Implemented an automated system for INC creation to the ServiceFirst queue.
• I participated in migration activities and troubleshooting incidents with input from the development and testing teams.
• Published dashboards using AppDynamics and Wily Interscope for better monitoring, and to perform daily health checks of the applications.
• Created health rules and placed alerting systems for applications hosted in the Apaas environment using AppDynamics.
• Participated in change implementation using Jenkins pipelines, and helped drive post-release testing.
• Identified network issues within Java-based applications, analyzed server heap dumps produced by servers to identify server-related issues, network blips, and performance issues.
• Created emergency changes for issues that were impacting the business, processed approvals, and ensured that they were implemented in the system without any issues.
• Produced documentation for the team, such as knowledge articles and a runbook for the L1 support team in Confluence.
• Worked on production servers on Amazon Cloud (EC2, EBS, RDS, S3, Route 53).
• Provided multiple KT sessions for newly onboarded members in the team.
• Led multiple Data center resiliency events
• Provided production support to business API-based applications within the Credit Cards line of business at Barclays based on Java and API.
• Implemented automation tools for incident response and system management.
• Collaborated with development teams to optimize application deployment processes.
• Prepared detailed reports using Tableau on project progress and presented findings to senior management.