Arwa Abuelrish
Olathe,KS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Smart Logistics LLC
Olathe , KS
2020.08 - Current
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Negotiated with brokers to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed policies and procedures for the organization.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
Freelance Interpreter
Olathe School District
Olathe , KS
2019.10 - Current
- Interpreted verbal conversations between individuals with limited English proficiency.
Freelance Interpreter
language Access Multicultural People
Saint Louis, MO , MO
2019.07 - Current
- Facilitated communication between non-English speaking patients and healthcare providers.
Interpreter
Truman Medical Center- Hospital Hill
Kansas City , MO
2019.08 - 2022.02
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between non-English speaking patients and healthcare providers.
Call Center Representative
Qatar Bank
Doha , Qatar
2008.01 - 2012.06
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
Some College (No Degree) - Genetics
Brindavan College
IndiaSkills
- Records Management
- Client Support
- Relationship Building
- Interpersonal Communication
- Confidential Information Protection
- Microsoft Office
- Attention to Detail
- Business Management
- Cost Reduction
- Staff hiring
- Strategic project planning
Certification
- Bridging The Gap ( interpretation Certificate
Languages
Arabic
Native/ Bilingual
English
Professional
Timeline
Owner
Smart Logistics LLC
2020.08 - Current
Freelance Interpreter
Olathe School District
2019.10 - Current
Interpreter
Truman Medical Center- Hospital Hill
2019.08 - 2022.02
Freelance Interpreter
language Access Multicultural People
2019.07 - Current
Call Center Representative
Qatar Bank
2008.01 - 2012.06
Some College (No Degree) - Genetics
Brindavan College
- Bridging The Gap ( interpretation Certificate
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