ARWA EBRAHIMJI
Lawrenceville,GA
Summary
Detail-oriented Administrative and Customer Support Specialist with expertise in maintaining accurate records and ensuring clear communication in banking and healthcare environments. Manages account updates, customer inquiries, scheduling, and sensitive information while upholding confidentiality and compliance standards. Proficient in Microsoft Office, QuickBooks, and data tools to enhance operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Support Advisor
Concentrix (Discover by Capital One)
Valdosta, GA
05.2026 - Current
- Assisted customers with banking inquiries, transaction reviews, online navigation, and balance checks to ensure high service standards.
- Performed routine account maintenance and guided customers through complex financial service resolutions to enhance customer satisfaction.
- Documented high-volume customer interactions, updates, and resolutions across dual-screen banking systems to maintain accurate records.
- Maintain strict adherence to banking regulatory compliance standards, privacy guidelines, and risk management protocols.
Product Support Agent (Seasonal)
Concentrix (TurboTax Program)
Remote
03.2026 - 04.2026
- Handled high-volume customer interactions via chat and phone for product, account, and tax software inquiries, ensuring timely support.
- Logged issues and resolutions accurately in internal CRM systems, adhering to compliance protocols to maintain service quality.
- Secured customer financial data in compliance with privacy regulations, safeguarding sensitive information.
Customer Service Specialist (WAH)
Walgreens
Remote
11.2022 - 02.2023
- Resolved inbound customer inquiries, delivering accurate and timely support for accounts and services to enhance customer satisfaction.
- Resolved customer concerns with clear service and store policy guidance.
- Assisted Walgreens customers with pharmacy pickup, front-end questions, and product location.
- Processed register transactions using Walgreens point-of-sale systems and payment methods.
- Maintained detailed records of customer interactions, ensuring operational consistency and compliance with company standards.
Pharmacy Support Assistant
Walgreens
Lawrenceville, GA
03.2022 - 07.2023
- Managed patient communications, prescription scheduling, and recordkeeping to ensure smooth pharmacy operations.
- Enrolled patients in automatic refill programs to enhance medication adherence and improve health compliance.
- Supported pharmacy staff with prescription pickup and customer verification tasks.
- Assisted Walgreens store customers with product location and basic service questions.
- Processed Walgreens sales transactions and handled cash drawer balancing.
Business Development Manager
Kapadia Enterprises LLC
Atlanta, GA
02.2017 - 12.2023
- Managed client accounts and business relationships, contributing to 23% increase in total revenue.
- Developed new business opportunities for Kapadia Enterprises LLC client accounts.
- Managed sales pipelines and prospect follow-up for enterprise growth.
- Built relationships with vendors and buyers across wholesale channels.
- Prepared monthly financial summaries and sales reports, streamlining operational documentation using Excel and QuickBooks.
Production Manager / Office Assistant
Marx Crypto Tech
Buford, GA
06.2015 - 04.2017
- Directed crypto tech production schedules and daily assembly workflows.
- Coordinated materials, parts, and inventory for Marx Crypto Tech builds.
- Supervised manufacturing staff across production lines and shift handoffs.
- Managed office communications and new employee onboarding, ensuring smooth integration into daily production operations.
- Recorded financial transactions in QuickBooks, supporting accurate bookkeeping and timely vendor account reconciliations.
Education
Associate Degree - Computer Networking
Gwinnett Technical College
Lawrenceville, GA05-2015
GED -
Gwinnett Technical College
Lawrenceville, GA05-2012
Bachelor of Administration - Bachelor of Business Administration (BBA)
East-West University
Dhaka, Bangladesh01-2002
Skills
- Customer Service
- Regulatory compliance
- Transaction Processing
- Financial & Banking: Banking Operations
- Account Management
- Data Entry
- Administrative Support: High-Volume
- Document Management
- Scheduling
- Microsoft Office Suite
- Multitasking
- Problem Solving
Personal Information
Title: Administrative & Financial Support Specialist
Certification
- Healthcare Data Analytics Certificate — In Progress
- Medical Billing & Coding Certificate / Healthcare Assistance 2026-05
- Microsoft Office Specialist: Introductory Certification — Cengage 2025-12
- Technical Certifications: Cisco Network Specialist
- PC Repair and Network Technician
HONORS & AWARDS
Dean's List — Gwinnett Technical College (Spring 2014, Fall 2015)
Timeline
Customer Support Advisor
Concentrix (Discover by Capital One)
05.2026 - Current
Product Support Agent (Seasonal)
Concentrix (TurboTax Program)
03.2026 - 04.2026
Customer Service Specialist (WAH)
Walgreens
11.2022 - 02.2023
Pharmacy Support Assistant
Walgreens
03.2022 - 07.2023
Business Development Manager
Kapadia Enterprises LLC
02.2017 - 12.2023
Production Manager / Office Assistant
Marx Crypto Tech
06.2015 - 04.2017
Associate Degree - Computer Networking
Gwinnett Technical College
GED -
Gwinnett Technical College
Bachelor of Administration - Bachelor of Business Administration (BBA)
East-West University