Arwen Lopez
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Crestone Senior Living
11.2024 - 08.2025
- I get the residents' drink and food orders. I check on their table to see how they’re doing. I expo the food then run out the food order. I then get desserts once they are done eating. I buss the tables. I stock the server station and items in the kitchen we use. Stocked items are things such as cups, dressings, condiments, straws etc. I stock the sugars and salt and pepper on the dining room tables. I roll silverware. I clean the server station. I vacuum the dining room and make sure the dining room is clean and properly set.
Retail Associate
Homegoods
11.2023 - 10.2024
- I would stock the store with merchandise. If some items don’t have prices I will make a price for the customer if they ask on the floor or at the register. I help take out furniture or other big items to customers’ cars. I answer customer questions on where to find items in the store. I help take down our big room rugs and roll them up for customers. I help take furniture to the front of the store to hold for a customer. I scan departments to see what goes down in price, I then take those items and put them in their own section in the store. I help clean up spills or breaks when needed. I make displays of merchandise. I answer customer phone calls. I will help in projects such as moving one department to another place in the store. I help process merchandise in the back room and unload the truck when needed. I would help push and sort the line in the back room.
Camp Counselor - Substitute - Youth Leader
YMCA
05.2023 - 10.2023
- When kids would come in I would keep them entertained. I would keep my eyes on all of the children to make sure they were following the rules. We would take them outside where I would make sure they were being safe or I would play a game with them. I also helped take the role of all the kids in our camp when they came in. I would greet parents when they would drop them off and pick them up. I would take them to the gym to play a game. I would tell them the rules and make sure they were playing fair. I would help set up arts and crafts projects. I would tell them how to do the project. I would help hand out snacks. I would comfort the kids if they were upset. I would help them communicate with each other if they fought. I would listen to them when they wanted to talk. I would communicate with my supervisor if help was needed with a kid. We would take them on field trips. I would have to keep track of the kids. I would make sure they stayed together and stayed in a line.
Package Handler
UPS
09.2022 - 08.2023
- I would carry packages from 1-90lbs. I would push packages that weighed 100+ lbs. I would take packages off the conveyor belt in trailers and stack them to the ceiling to make walls out of them. The walls would have to be uniform. I would communicate with my team if help was needed. I would work with another crew member in a trailer if the flow was heavy. I would tape up boxes if they were broken. I would help on other belts beside mine. I would help on our one-day air belt. There I would put small packages in big bags to be one package to handle. I would use a pallet jack to move wood pallets full of a couple hundred small packages. I would help move the flow into trailers. I would help sort packages on the conveyor belt to certain trailers by seeing the state on the package order sticker. I would help push the rollers out of the trailer at the end of a shift. I would take packages that weren’t sorted correctly to the main conveyor belt so they would run through the system again. I would unload packages from the UPS vans onto the main conveyor belt.
Crew member
McDonald's
04.2020 - 09.2022
- I handled money being a cashier. I would take orders at the front counter or drive thru on the headset. I would make fries, drinks and/ or bag food orders. I would hand out food to customers in the drive thru window. I would bake cookies or pies when needed in the oven. I would stock our area with cups, bags, etc. I would clean the counters by clearing them and wiping them down. I would sweep and mop our area behind the counter as well as the lobby and play place. I would stock the lobby. I would help fix orders for customers if needed and communicate with the kitchen about orders. I would communicate with my team if help was needed or to inform them about orders.
Education
Associate Degree - Liberal Arts
Johnson County Community College
High school diploma -
Olathe North High School
05.2022
Skills
- Communication
- Problem-Solving
- Customer Service
- Active Listening
- Adaptability
- Responsibility
- Fluent in Spanish
- Strong work ethic
- Cash handling
Timeline
Server
The Crestone Senior Living
11.2024 - 08.2025
Retail Associate
Homegoods
11.2023 - 10.2024
Camp Counselor - Substitute - Youth Leader
YMCA
05.2023 - 10.2023
Package Handler
UPS
09.2022 - 08.2023
Crew member
McDonald's
04.2020 - 09.2022
Associate Degree - Liberal Arts
Johnson County Community College
High school diploma -
Olathe North High School
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