Arya Thakkar
Ashburn,United States
Summary
Hospitality professional with experience in guest relations and customer service excellence. Skilled in managing high-stress environments and addressing guest concerns with calm, solutions-focused approach. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Known for effective communication, problem-solving, and positive, approachable demeanor that enhances team performance and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Relations Representative
Olde Towne Pet Resort
12.2023 - 08.2024
- Exhibited a high level of attention to detail while ensuring accuracy in record keeping of all animals staying at the pet hotel.
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given, and food intake.
- Mastered the use of pet hotel software systems for booking reservations and processing payments.
- Organized special events hosted at the facility such as adoption days or fundraisers that benefit local shelters and rescues.
- Managed reservations via online booking system or direct phone contact with customers. Responded immediately to guest requests, inquiries and concerns via email
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Gained experience in providing customer service to pet owners and their pets, including check-ins, check-outs, and addressing inquiries.
Hospital Waitstaff
Morrisons
01.2023 - 04.2023
- Served meals and drinks to customers in a timely manner, assisted with restocking food and beverages in the kitchen, ensured all customers had a positive dining experience, responded to customer complaints in a professional manner, cleaned and sanitized kitchen throughout meal periods.
Cashier/Food prep
Playa Bowls
01.2022 - 03.2022
- Prepared and served smoothies and smoothie bowls, made sure orders were accurate and completed on time, maintained cleanliness of fruit areas, countertops, and freezers, restocked retail shelves, dry storage and freezers.
Hostess
TGI Fridays
07.2021 - 08.2021
- Greeted customers as they entered the restaurant and showed them to their seats, answered incoming calls and managed reservations, organized seating charts to maximize table occupancy and dining efficiency, upheld cleanliness and safety standards in the dining area, processed payments and generated itemized bills.
Education
High School Diploma -
James Madison High School
Vienna, Virginia05.2021
Skills
- Leadership
- Networking
- Guest relations
- Administrative skills
- Microsoft office
- Documentation
- Front Desk Management
- Phone and Email Etiquette
- Credit and Cash Handling
Timeline
Guest Relations Representative
Olde Towne Pet Resort
12.2023 - 08.2024
Hospital Waitstaff
Morrisons
01.2023 - 04.2023
Cashier/Food prep
Playa Bowls
01.2022 - 03.2022
Hostess
TGI Fridays
07.2021 - 08.2021
High School Diploma -
James Madison High School
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