Aryan Khairnar
Chicago,USA
Summary
Motivated and technically skilled IT technician with hands-on experience supporting enterprise IT environments, adept at resolving complex technical incidents, imaging and repairing PCs, and working across virtual desktop platforms like VDI and Azure Virtual Desktop (AVD). Currently pursuing an AAS in Cybersecurity, with a growing interest in network security, threat analysis, and AI governance. Proven track record of delivering excellent end-user experiences in fast-paced, service-oriented environments.
Overview
2026
2026
years of professional experience
Work History
IT Manager
HCL Tech
Chicago, Illinois
2025 - Current
- Sole on-site technician supporting three hospital buildings, ensuring smooth IT operations in a behavioral healthcare environment.
- Delivered hardware support, printer troubleshooting, telephone and iPad support for clinical and administrative staff.
- Supported enterprise applications and clinical systems, including WellSky and ObservSmart, ensuring reliability for patient care workflows.
- Managed IT inventory, asset lifecycle, and deployment of new hardware and software.
- Provided network support, including connectivity troubleshooting and coordination with higher-level teams for escalations.
- Administered identity and access management, including account creation, permissions, and de-provisioning to maintain security compliance.
Infra Service Analyst
Accenture
Chicago, Illinois
02.2025 - 05.2025
- Company Overview: Health Care Service Corporation
- Delivered end-user support for large enterprise clients across desktops, laptops, VDI/AVD environments
- Handled incidents and service requests with a focus on minimizing downtime and meeting SLAs
- Performed PC imaging, repairs, and deployment in depot service team
- Supported onboarding by configuring hardware and accounts for new employees
- Coordinated user moves and IT setups, ensuring infrastructure readiness
- Assisted offshore teams with onsite support and escalations
- Participated in desktop refresh projects and asset inventory management
- Health Care Service Corporation
Barista
Starbucks
Chicago
01.2024 - 02.2025
- Company Overview: Chicago
- Operated handheld devices for order processing and store management
- Resolved operational incidents to support daily efficiency
- Maintained inventory readiness through Restock & Replenish (R&R)
- Delivered consistent, high-quality customer service in high-volume settings
- Chicago
Education
Bachelor of Science - Cybersecurity
Purdue Global University
West Lafayette, IN05-2026
AAS - Cybersecurity
College of DuPage
Glen Ellyn, IL05-2025
Skills
- End-User Support/Troubleshooting
- IT Service Management
- Incident Management
- Service Request Management
- PC Imaging
- Customer Experience
- Service Now
- Avanti
- Communication Skills
- Service Delivery
- Active Directory
- Azure
- Cybersecurity Fundamentals
- Repairs & Parts Replacements
- Network Security
- Threat Analysis
- Firewalls
- Linux OS
- Technical Tools
- Windows OS
- Imaging Tools
- Handheld Devices
Coursework
CompTIA A+
Timeline
Infra Service Analyst
Accenture
02.2025 - 05.2025
Barista
Starbucks
01.2024 - 02.2025
IT Manager
HCL Tech
2025 - Current
Bachelor of Science - Cybersecurity
Purdue Global University
AAS - Cybersecurity
College of DuPage