Aryana Nicholas
San Francisco,California
Summary
Psychology student with experience across crisis support, marketing, and hospitality. Skilled in empathetic communication, active listening, relationship-building, and working effectively with people from diverse backgrounds. Experienced in both collaborative professional environments and direct support roles involving individuals experiencing emotional distress. Aspiring mental health professional seeking to build upon a strong foundation in interpersonal and client-centered work.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Crisis Counselor
Felton Institute
San Francisco, California
01.2026 - Current
- Completed suicide risk assessments and safety planning with clients.
- De-escalated high-stress situations using active listening and calm communication.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Connected clients to housing, food, and mental health resources.
- Coordinated referrals with Felton Institute behavioral health and community partners.
Intern
Brilliant Corners
San Francisco, California
02.2026 - 05.2026
- Tracked outreach emails, call notes, and follow-up tasks across artist projects
- Coordinated travel plans, booking details, and event logistics for artists
- Supported social media strategy development, content drafts, and campaign coordination
- Conducted online research to find new talent that could be added to client roster.
- Maintained database of contacts including venues, promoters, agents, publicists.
Wine Educator
Paradise Springs Winery
Santa Barbara, California
05.2023 - 08.2025
- Educated guests on Paradise Springs wines, varietals, and tasting notes.
- Coordinated wine tastings for guests, managing set-up, wine pouring, food pairings, and clean-up to enhance guest experience.
- Responded to guest inquiries about wines, club offerings, and winery events, facilitating informed decisions and engagement.
- Supported team members during peak winery hours to maintain seamless operations and high service quality. during busy winery tasting room hours.
- Refilled tasting room supplies and merchandise displays to maintain readiness. supplies, glassware, and merchandise displays.
- Maintained clean tasting areas, counters, and service stations.
- Processed retail sales, cash payments, and guest purchases.
Head Hostess
Flor De Maiz
Santa Barbara, CA
08.2021 - 05.2023
- Coordinated reservations and waitlists using restaurant seating procedures.
- Assigned tables to balance dining room pacing and service coverage.
- Communicated seating updates with servers, bartenders, and management.
- Resolved guest concerns with calm, professional hospitality.
- Assisted with seating arrangements for large groups and special occasions.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA06-2027
Skills
- Crisis intervention
- Risk assessment
- Safety planning
- Crisis de-escalation
- Team collaboration
- Customer service
- High-volume dining
- Digital Catalog Management (DISCO)
Certification
- Level 1 - Court of Master Sommeliers
Timeline
Intern
Brilliant Corners
02.2026 - 05.2026
Crisis Counselor
Felton Institute
01.2026 - Current
Wine Educator
Paradise Springs Winery
05.2023 - 08.2025
Head Hostess
Flor De Maiz
08.2021 - 05.2023
Bachelor of Arts - Psychology
San Francisco State University