Alicia Mae Pruitt
Leavittsburg
Summary
Dedicated crisis counselor skilled in effective communication and leadership. Expertise in developing personalized crisis intervention plans and providing immediate support in high-pressure situations. Committed to fostering emotional intelligence and resource coordination for improved client outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Crisis Text Line
Leavittsburg
08.2025 - Current
- Developed effective communication skills for engaging with clients in a compassionate manner.
- Accomplished at maintaining accurate records of client interactions and progress notes.
- Demonstrated ability to remain calm and composed in high-pressure situations.
- Analyzed client needs to create tailored crisis intervention strategies.
- Provided immediate emotional support in high-stress situations to clients in need.
- Conducted thorough assessments to identify client risk factors and immediate needs.
- Developed and implemented effective communication techniques for engaging clients.
- Coordinated resource referrals to assist clients with mental health and social services.
- Evaluated the effectiveness of intervention strategies through client feedback.
- Utilized active listening skills to establish trust and rapport with clients.
- Managed crisis situations with a calm demeanor to ensure client safety.
- Identified patterns in client behavior to improve future intervention strategies.
- Created and updated resource directories for community support services.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Maintained accurate records of all client interactions using an electronic health record system.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Attended trainings related to evidence-based practices in order to stay up-to-date on new developments in the field.
- Responded promptly to emergency situations by providing crisis intervention services.
- Developed individualized treatment plans based on client needs and goals.
- Assessed risk to client, loved ones or general public through established evaluation procedures.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Managed a 24-hour crisis hotline, offering immediate support and counseling to callers.
- Offered guidance on coping mechanisms and strategies to manage future crises.
- Engaged in continuous professional development to keep abreast of advances in mental health care and crisis intervention techniques.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Developed and implemented personalized crisis intervention plans, tailored to each client's specific needs.
- Utilized evidence-based practices, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), in crisis intervention.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Referred individuals to outside resources and services for additional support.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Counseled clients physical, mental factors impacting personal success.
- Collaborated to set goals and outline steps to achieve objectives.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Consulted on outside cases using personal expertise in diagnoses.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Front Desk Receptionist
Holiday Inn Express Hotel
Niles
02.2015 - 08.2015
- Managed the front desk operations, ensuring a seamless check-in and check-out process for guests.
- Maintained knowledge of hotel services and local attractions to provide accurate information to guests.
- Coordinated room assignments and maintained inventory of available rooms to optimize occupancy rates.
- Processed payments and managed financial transactions with accuracy and attention to detail.
- Assisted guests with special requests, such as room upgrades or transportation arrangements.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Monitored guest feedback and addressed any concerns or complaints promptly to enhance satisfaction.
- Scheduled appointments for guests requesting services, ensuring a smooth experience.
Front Desk Manager
La Quinta Inns & Suites
Canton
04.2010 - 10.2013
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Supervised daily front desk operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored front desk staff on customer service protocols and hotel policies.
- Implemented staff scheduling to optimize coverage during peak and off-peak hours.
- Maintained accurate records of guest arrivals and departures to streamline operations.
- Conducted regular performance evaluations of front desk staff to enhance service quality.
- Collaborated with housekeeping and maintenance teams to address guest concerns promptly.
- Managed billing and payment processing, ensuring accuracy in invoicing and receipts.
- Analyzed guest feedback to identify service improvement opportunities and enhance overall experience.
Education
Certificate Of Completion - Volunteer Crisis Counselor Training
Crisis Text Line
08.2025 - 08.2025
Certificate Of Completion - CDCA Preliminary
Ohio Chemical Dependency Professionals Board
07.2025 - 07.2025
Associate of Arts -
Kent State University
Trumbull, OH 08.2007 - 05/2011
Bachelor of Arts - Psychology
Kent State University
Kent, OH 08.2007 - 05/2011
Skills
- Leadership
- Guest services
- Customer service
- Time management
- Microsoft word
- Documentation review
- Deescalation
- Finding Appropriate Resources
- Communication skills
- Maintaining Accurate records
- Demonstrated ability to remain calm during high-pressure
- Engage with clients in a professional manner
- Effective communication skills
- Providing guidance and coaching as needed
- Mandatory Reporting
- Youth counseling
- Creating a safety plan
- Exploring childhood traumas
- Listening without trying to fix the main issue
- Crisis intervention
- Risk assessment
- Safety planning
- Evidence-based practices
- Mental health support
- Resource coordination
- Active listening
- Emotional intelligence
- Conflict resolution
- Stress management
- Continuous learning
- Anger management
- Non-violent resolutions
- Boundary setting
- Documentation skills
- Resource navigation
- Addiction recovery
- Psychosocial support
- Substance abuse awareness
- Family dynamics
- Self-care strategies
- Empathy display
- Sexual assault advocacy
- Human trafficking awareness
- Nonviolent communication
- Relapse prevention
- Inbound call management
- Mental health assessment
- Eating disorders
- Patient confidentiality
- Crisis handling
- Domestic violence response
- De-escalation techniques
- Collaborative approach
- Suicide prevention
- Assertiveness training
- Behavioral health
- Reflective listening
- Hotline management
- Youth engagement
- Homelessness assistance
- Narrative therapy
- Intervention support
- Care planning
- Emotional support
- Confidentiality practices
- Problem-solving
- Verbal and written communication
- Goal setting
- Dialectical behavior therapy
- Professionalism
- Interpersonal communication
Certification
- CDCA Preliminary
- Crisis Counselor (Volunteer)
Timeline
Certificate Of Completion - Volunteer Crisis Counselor Training
Crisis Text Line
08.2025 - 08.2025
Crisis Counselor
Crisis Text Line
08.2025 - Current
Certificate Of Completion - CDCA Preliminary
Ohio Chemical Dependency Professionals Board
07.2025 - 07.2025
Front Desk Receptionist
Holiday Inn Express Hotel
02.2015 - 08.2015
Front Desk Manager
La Quinta Inns & Suites
04.2010 - 10.2013
Associate of Arts -
Kent State University
08.2007 - 05/2011
Bachelor of Arts - Psychology
Kent State University
08.2007 - 05/2011