Summary
Work History
Education
Skills
Certification
Affiliations
Work Availability
Accomplishments
Work Preference
Languages
Interests
Quote
Overview
Timeline
TruckDriver
Heather Andree

Heather Andree

Summary

An individual with a keen attention to detail and exceptional communication and project management abilities. Demonstrates a proven capacity to manage multiple tasks effectively and efficiently within dynamic environments. Acknowledged for adopting a proactive approach in identifying and addressing challenges, with a strong emphasis on optimizing processes and advancing team objectives.

Work History

Crisis Counselor

Crisis Text Line
01.2023 - Current
  • Provided timely intervention to individuals in crisis situations within 5 minutes
  • Expanded crisis services by increasing trained crisis volunteers by 30%
  • Conducted evaluations and collaborated with over 10,000 trained crisis counselors to maintain high-quality standards
  • Received awards for impactful and innovative work in the mental health field
  • Received positive feedback from over 90% of individuals who received crisis services

Rideshare Driver

Lyft
10.2022 - Current
  • Established a feedback system for passengers that resolved 95% of issues
  • Maintained a 5-star rating by providing exceptional customer service
  • Ensured passenger satisfaction through effective communication and problem-solving skills

Independent Contractor

Shipt
03.2020 - 04.2023
  • Earned an average score of 4.9 out of 5 in customer satisfaction surveys
  • Provided outstanding service that resulted in very satisfied customers
  • Delivered packages on time 95% of the time during the pandemic

Machine Operator

C.C
11.2019 - 02.2020
  • Maintained a 95% compliance rate with safety regulations set by OSHA
  • Reduced workplace accidents by 40% and increased productivity by maintaining a clean and organizedwork area
  • Implemented new production processes and machine adjustments, decreasing raw material wasteby 15

Independent Contractor

City of Grand Rapids Parks and Recreation
08.2019 - 02.2020
  • Completed jobs with a 98% accuracy rate, reducing callbacks and increasing customer satisfaction
  • Maintained a clean work area, resulting in a 30% decrease in misplaced tools
  • Consistently completed 50-75% of the daily workload in Grand Rapids Parks

Cashier

Meijer
12.2018 - 05.2019
  • Processed over 1,000 transactions per day with a 99.9% accuracy rate, resulting in high customersatisfaction and a reduction in errors
  • Conducted daily inventory checks and restocked merchandise, resulting in a 20% decrease in out-of-stock items and increased sales
  • Achieved 100% compliance with cash handling and security policies, eliminating errors and preventingtheft or fraud
  • Increased store revenue by 85% through the successful promotion of reward programs
  • Maintained a clean and organized cashier area, resulting in a 30% decrease in wait times and increasedcustomer satisfaction

Cashier

Toys 'R' Us
11.2016 - 02.2017
  • Processed 500 transactions per shift in an average of 2 minutes, reducing wait times and improvingcustomer satisfaction
  • Organized and restocked 1,000 products each shift, creating an attractive display
  • Greeted and served 500 customers per shift with a 95% satisfaction rate, receiving positive feedbackand increasing loyalty
  • Accurately balanced cash drawers with no errors

Front Desk Receptionist

Quality Inn and Suites
01.2016 - 02.2016
  • Handled an average of 150 inquiries per day, resulting in a 95% satisfaction rate
  • Scheduled 80 appointments per week with 100% accuracy
  • Reduced customer complaints by 20% through proactive measures
  • Resolved over 100 customer issues per month resulting in a 90% satisfaction rate
  • Ensured 100% confidentiality of guest and business information, maintaining trust and building strongcustomer relationships

Snow Removal, Vigh Landscape
01.2015 - 03.2015
  • Displayed exceptional endurance and perseverance by clearing commercial and residential propertiesin harsh weather conditions, including temperatures below 32 degrees
  • Consistently provided high-quality snow removal and de-icing services, resulting in a remarkablesatisfaction rate of 95% from clients
  • Devised and executed innovative workflow strategies that enhanced team efficiency andcommunication, resulting in a substantial

Education

Bachelor of Science - Psychology of Addictions

Purdue University
West Lafayette, IN 47906
06.2026

Skills

  • Team management
  • Communication skills
  • Crisis intervention
  • Data analysis skills
  • Project Planning and Execution
  • Customer service
  • Independent and Team Work
  • Leadership
  • Primary Care
  • Orientation Sessions
  • Personal Interviews
  • Development in any professional field
  • Crisis Situations
  • Mathematical Skills

Certification

  • Certified Fundamentals of Digital Marketing, Google - 01/08/2022
  • Principles of Management Certification - Sophia Learning
    04/2023
  • Public Speaking Certification – Sophia Learning | 03/2023
  • Financial Accounting Certification – Sophia Learning
    01/2023

Affiliations

THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Chancellor's List Recognition (05/2024, 09/2023) –
    Recognized for academic excellence with a GPA between 3.7 and 4.0.
  • Sophia Learning Ambassador (04/2024) – Promoted Sophia Learning through development meetings and community engagement.
  • Dean's List Recognition (01/2023, 04/2023) –
    Awarded for achieving a GPA between 3.7 and 3.99 during the academic terms.

Work Preference

Work Type

Full TimePart TimeInternshipGig Work

Work Location

Remote

Important To Me

Work from home optionFlexible work hoursCareer advancement

Languages

English
Native or Bilingual

Interests

Addiction

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Overview

2
2

Promoting resilience

Timeline

Crisis Counselor

Crisis Text Line
01.2023 - Current

Rideshare Driver

Lyft
10.2022 - Current

Independent Contractor

Shipt
03.2020 - 04.2023

Machine Operator

C.C
11.2019 - 02.2020

Independent Contractor

City of Grand Rapids Parks and Recreation
08.2019 - 02.2020

Cashier

Meijer
12.2018 - 05.2019

Cashier

Toys 'R' Us
11.2016 - 02.2017

Front Desk Receptionist

Quality Inn and Suites
01.2016 - 02.2016

Snow Removal, Vigh Landscape
01.2015 - 03.2015

Bachelor of Science - Psychology of Addictions

Purdue University

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Heather Andree