La Vona Alexander-Marshall
San Antonio,TX
Summary
Experienced in protecting passengers from threats posed by individuals and prohibited items. Good communication and decision-making abilities. Attentive Supervisory Security Officer with 21 years in security and related positions, as well as, 16 years in a supervisory role.
Dedicated to increasing security by leveraging personal skills and discipline to maintain thorough approach, while adhering to procedures to deliver accurate and efficient safety assessments.
Successful at solving problems and reducing conflict with professional demeanor. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Compassionate Crisis Counselor with a background in victim advocacy and supporting those with suicidal and homicidal crises. Reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
22
22
years of professional experience
Work History
Crisis Counselor
Contact Careline
10.2023 - Current
- Designed safe and supportive environment for clients to discuss issues.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Assisted clients in exploring feelings and understanding behaviors.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Listened to clients' concerns and provided encouragement and support.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Supervisory Transportation Security Officer/Supply Specialist
Department Of Homeland Security
12.2007 - Current
- Responded to emergency situations, typically within 60 seconds to minimize risk and injury.
- Worked with local and federal law enforcement agents to coordinate apprehensions.
- Supervised and mentored team of 4 security officers.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Enforced security regulations and calmly and promptly escorted non-compliant individuals to private areas for processing.
- Noted possible security issues and performed additional reviews.
- Fostered an inclusive work environment by promoting diversity within the team and encouraging open dialogue among staff members.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and equipment usage.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Provided supply chain guidance to team of 4 employees.
- Mentored junior staff members, fostering their professional development and contributing to a positive work environment.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Enhanced team productivity by providing ongoing training initiatives targeted at improving skills gaps among employees.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Supervised and managed employees during sorting, packaging and return procedures.
- Assisted with deployment of advanced technology and equipment for screening purposes.
Scheduling Operations Officer-Assistant
Department Of Homeland Security, TSA
12.2007 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Elevated employee satisfaction levels by addressing concerns related to work-life balance and implementing flexible scheduling options where possible.
- Resolved scheduling conflicts proactively by identifying potential issues early on and implementing alternative solutions as necessary.
- Conducted regular audits of scheduling processes to identify discrepancies and ensure compliance with company policies and procedures.
- Monitored employee availability to efficiently manage vacation requests, sick leaves, and overtime hours while maintaining optimal staffing levels.
- Proofread and edited documents for accuracy and grammar.
- Contributed to the development of best practices in scheduling methodologies that led to more accurate forecasting models and resource allocation strategies.
- Performed wide-ranging administrative, financial and service-related functions.
- Supported organizational growth objectives with strategic workforce planning initiatives that aligned talent acquisition with anticipated business needs.
Advocate
The National Domestic Violence Hotline
07.2022 - 08.2023
- Served as a liaison between clients and community partners, facilitating connections that advanced recovery goals while addressing systemic barriers faced by survivors of domestic violence.
- Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
- Educated clients and families on mental health, wellness and recovery topics.
- Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
- Promoted cultural sensitivity within the organization by incorporating diverse perspectives into programming design and implementation efforts.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
Supervisory Transportation Security Officer
Department Of Homeland Security
12.2007 - 04.2008
- Supervised and mentored team of 13 security officers.
- Noted possible security issues and performed additional reviews.
- Surveilled various areas within facility to identify suspicious behavior.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Monitored and conducted passenger screening.
- Circulated among patrons and customers to keep abreast of any emergent security situations.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Assessed baggage which triggered alarms to determine whether additional search was warranted.
- Used x-ray machines to check items for signs of unauthorized materials.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Operated radio communication devices to coordinate with security personnel throughout facility.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Designed action plans to respond to emergency situations.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
- Upheld strong customer service standards while completing screenings.
- Regularly challenged individuals accessing restricted areas to prevent unauthorized entry.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and equipment usage.
- Fostered an inclusive work environment by promoting diversity within the team and encouraging open dialogue among staff members.
Lead Transportation Security Officer
Department Of Homeland Security
09.2002 - 12.2007
- Monitored and conducted passenger screening.
- Designed action plans to respond to emergency situations.
- Noted possible security issues and performed additional reviews.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Assessed baggage which triggered alarms to determine whether additional search was warranted.
- Used x-ray scanners to check items for signs of unauthorized materials.
- Worked with local and federal law enforcement officers to coordinate apprehensions.
- Upheld strong customer service standards while completing screenings.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
- Completed routine and incident-related documentation.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
- Directed passengers clearly for quick movement through security screening process.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
Education
High School Diploma -
Gwinn High School
Gwinn, Michigan05.1994
Skills
- Customer relations skills
- Emotional Support
- De-Escalation Techniques
- Interpersonal Skills
- Supervision
- Decision-Making
- Team building
- Behavioral analysis
- Team management
- Communications
- Project restructuring
- Schedule development
- Financial Management
- Problem-solving aptitude
- Teamwork and Collaboration
- Relationship Building
- MS Office
- Administrative support
- Planning and coordination
- Problem resolution
- Organization
- Documentation skills
- Non-violent resolutions
- Boundary Setting
Timeline
Crisis Counselor
Contact Careline
10.2023 - Current
Advocate
The National Domestic Violence Hotline
07.2022 - 08.2023
Supervisory Transportation Security Officer/Supply Specialist
Department Of Homeland Security
12.2007 - Current
Scheduling Operations Officer-Assistant
Department Of Homeland Security, TSA
12.2007 - Current
Supervisory Transportation Security Officer
Department Of Homeland Security
12.2007 - 04.2008
Lead Transportation Security Officer
Department Of Homeland Security
09.2002 - 12.2007
High School Diploma -
Gwinn High School
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