Hi, I’m
Phillip Jones
Charleston,West Virginia
Summary
Dynamic and dedicated professional seeking full-time on-site or remote opportunities to deliver exceptional customer service while pursuing a bachelor's degree. Recognized for punctuality, professionalism, and a strong sense of responsibility, with a passion for contributing to team success. Excellent verbal communication skills, combined with a solid foundation in industry practices and training methodologies, enhance the ability to support team projects effectively. Eager to leverage experience and enthusiasm in a collaborative environment, bringing value to the organization and its clients.
Overview
21
years of professional experience
1
Certification
Work History
First Choice ServicesCharleston, WV
Crisis Counselor
12.2025 - Current
Job overview
- Provided crisis intervention support to individuals facing mental health emergencies.
- Developed and implemented safety plans tailored to client needs.
- Assessed client situations to determine appropriate resources and referrals.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Anchor Project ServicesCharleston, USA
PRSS Peer Recovery Support Specialist
03.2025 - 12.2025
Job overview
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Modivcare of WVUSA
independent DRIVER
05.2020 - 03.2025
Job overview
- I have driven over 500K miles in West Virginia, safely transporting members to and from medical appointments and hospital discharges.
- I have also taken members to and from work in a timely fashion.
- I compiled and submitted my billing through the driver portal.
The Castle InnCircleville, USA
General Manager
01.2005 - 01.2017
Job overview
- I scheduled room reservations and planned events.
- I cooked meals and prepared rooms.
- I addressed customer concerns and complaints leading to resolved issues.
Civic Development GroupParkersburg, USA
Telephone Sales Representative
05.2006 - 12.2009
Job overview
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Streamlined call processes for increased efficiency, reducing average call handling times without compromising quality.
Education
West Virginia University At ParkersburgParkersburg, WV
Bachelor of Arts from Regents Bachelors of Arts
05.2026
University Overview
- Honoree of NSLS National Society of Leadership and Success 2025
- Awarded President's Scholar
- GPA: 4.0 GPA
West Virginia University At ParkersburgParkersburg, WV
Associate of Arts from Business Administration
05-2026
University Overview
- Awarded President's Scholar
- GPA: 4.0 GPA
WVU Parkersburg
AAS from General Studies
12.2024
University Overview
- Honor Roll Fall 2024
- President's Scholar
- Bridge of Hope Scholarship Recipient
- GPA: 3.65 GPA
Skills
- Project Coordination
- Consistent Timeliness
- Effective Time Management
- Collaborative Teamwork
- Client Relations
- Reporting Proficiency
- Patient confidentiality
- Youth engagement
- Inbound call management
- Leadership qualities
- Technical skills
- Conflict resolution
- Safe Vehicle Operation
Accomplishments
- Volunteered almost 5 years full time helping people to find their way into substance abuse treatment and long term sobriety.
- Maintained log book records of transports, with detailed billing and complaint resolution documentation.
Certification
- YMHFA Youth Mental Health First
- Certified Peer Recovery Support Specialist SUD
- ASIST Suicide Prevention
- First Aid
Timeline
Crisis Counselor
First Choice Services
12.2025 - Current
PRSS Peer Recovery Support Specialist
Anchor Project Services
03.2025 - 12.2025
independent DRIVER
Modivcare of WV
05.2020 - 03.2025
Telephone Sales Representative
Civic Development Group
05.2006 - 12.2009
General Manager
The Castle Inn
01.2005 - 01.2017
WVU Parkersburg
AAS from General Studies
West Virginia University At Parkersburg
Bachelor of Arts from Regents Bachelors of Arts
West Virginia University At Parkersburg
Associate of Arts from Business Administration