Shaquita Townsend
Chicago,IL
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
12
12
years of professional experience
Work History
Crisis Counselor
COMMUNITY CRISIS SERVICES
Elgin, IL
03.2024 - 10.2025
- Provided crisis intervention support to individuals experiencing mental health emergencies.
- Conducted thorough assessments to identify clients' needs and appropriate resources.
- Developed personalized safety plans and coping strategies for at-risk individuals.
- Collaborated with community organizations to facilitate access to essential services.
Team Manager
GO HEALTH
Chicago, IL
07.2021 - 01.2024
- Lead and inspire a team of Medicare sales representatives to achieve ambitious sales targets for Medicare insurance products. Monitor sales and productivity metrics to enhance performance and swiftly resolve issues. Develop innovative sales strategies and provide expert coaching to empower the team to consistently exceed targets.
- Key Accomplishments:
- Top-performing Team Manager for consecutive seasons.
Senior Benefit Consultant
GO HEALTH
Chicago, IL
02.2020 - 07.2021
- Skillfully identified customer needs over the phone through active listening and clear communication. Efficiently navigated multiple systems to present plans promptly. Consistently demonstrated a positive attitude and provided exceptional value to every member, fostering trust and ensuring retention.
- Key Accomplishments:
- Go Health Cultural Excellence Award.
Senior Sales Representative/Team Lead
ENDURANCE WARRANTY SERVICES
Chicago, IL
03.2017 - 11.2019
- Implemented and managed performance improvement plans for agents, fostering their growth and development. Played a key role in revenue generation as an Inside Sales Representative by efficiently managing all accounts. A dedicated professional, committed to maximizing weekly sales through high call volumes and delivering precise quotes to every customer.
- Key Accomplishments:
- Identified as a positive contribution to the team.
- Aggressively negotiated throughout the sales process to build value and establish rapport with clients. Identified opportunities to up-sell and expand our services for customers.
Teachers Sales Representative (Contract)
SCHOLASTIC
Saint Charles, IL
12.2015 - 01.2017
- Delivered tailored sales support to teachers, assisting them with their annual classroom goals and material needs.
- Key Accomplishments:
- Enhanced efficiency by streamlining workflows and implementing process improvements, enabling the accommodation of increasing responsibilities.
- Guaranteed precise documentation and communication of purchases with clients, consistently adhering to corporate policies and procedures.
Military Admissions Advisor
CAREER EDUCATION CORPORATION
Schaumburg, IL
11.2013 - 11.2015
- Expertly interviewed students and recommended appropriate areas of study. Cultivated strong relationships and ensured students remained accountable for program completion. Acted as a liaison between financial aid and supporting departments, facilitating seamless coordination.
- Key Accomplishments:
- Surpassed individual performance metrics while adeptly handling multiple tasks simultaneously.
- Set a new record for the highest number of student enrollments in a single month.
Education
Bachelor of Science - Business Administration
Colorado Technical University
01-2017
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Larkin Academy High
Elgin, IL01-2009
Skills
- Leadership
- Sales Manager
- Customer Interaction
- Project Management
- Office Administration
- Rapport Building
- Microsoft Office
- Strategic Planning
- Coaching
- Child protection
- Youth engagement
- Patient confidentiality
- Inbound call management
Timeline
Crisis Counselor
COMMUNITY CRISIS SERVICES
03.2024 - 10.2025
Team Manager
GO HEALTH
07.2021 - 01.2024
Senior Benefit Consultant
GO HEALTH
02.2020 - 07.2021
Senior Sales Representative/Team Lead
ENDURANCE WARRANTY SERVICES
03.2017 - 11.2019
Teachers Sales Representative (Contract)
SCHOLASTIC
12.2015 - 01.2017
Military Admissions Advisor
CAREER EDUCATION CORPORATION
11.2013 - 11.2015
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Larkin Academy High
Bachelor of Science - Business Administration
Colorado Technical University
COMMUNITY LEADERSHIP
- Larkin Academy, PRESIDENT OF STUDENT COUNCIL, Elgin, IL, 2008, 2009
- Project Assistant, COMMUNITY SERVICE PROGRAM ASSISTANT, Elgin, IL, 2005, 2008