Aryanna Diaz
Fresno,CA
Summary
Energetic, hardworking and reliable worker with strong background in customer service. Highly organized, proactive and punctual. Operate well within team-oriented environments. Expert at answering customers' questions, offering suggestions. People-person with positive and well-organized nature. Enthusiastic, friendly, ambitious and willing to go extra mile to exceed customers' expectations and serve diverse customer needs.
Overview
4
4
years of professional experience
Work History
Cashier
Harbor Freight Tools
Clovis, CA
09.2020 - 10.2021
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Guest Service Representative
Saint Agnes Medical Center
Fresno, CA
12.2021 - 06.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to enhance visitor experiences.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Assisted with eligibility and benefit questions
Fresno Sheriffs Foundations Office Assistant
Fresno Sheriff's Department
Fresno, CA
08.2021 - 03.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Routed agreements, contracts and invoices through signature process.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Spa Receptionist
Muses Day Spa
Fresno, CA
05.2023 - 11.2024
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Guided customers through facility tours explaining spa resources and amenities.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Advised customers of monthly promotions to create rapport and improve sales.
Education
High School Diploma -
Clovis High School
Clovis05.2019
Associate of Science - Nursing
Clovis Community College
Clovis, CA05.2022
Licensed Esthetician - Esthetics
Milan Institute - San Antonio
San Antonio, TX10.2023
Skills
- Excellent Communicator
- Good Organizer
- Customer assistance
- POS systems
- Conflict resolution
- Working collaboratively
- Reliable and trustworthy
- Customer support
- CPR certified
- CRM and office management software
- File and data retrieval systems
- Data entry
Timeline
Spa Receptionist
Muses Day Spa
05.2023 - 11.2024
Guest Service Representative
Saint Agnes Medical Center
12.2021 - 06.2022
Fresno Sheriffs Foundations Office Assistant
Fresno Sheriff's Department
08.2021 - 03.2023
Cashier
Harbor Freight Tools
09.2020 - 10.2021
High School Diploma -
Clovis High School
Associate of Science - Nursing
Clovis Community College
Licensed Esthetician - Esthetics
Milan Institute - San Antonio