Eloise Judge
Fort Lauderdale,FL
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
5
5
years of professional experience
Work History
Cashier
DSW
04.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Member Experience Advisor
Nation Benefits
01.2023 - 06.2023
- Handle inbound and outbound calls with Members enrolled in Nations Benefits programs; Nations Hearing, Nations OTC, and Nations Insurance.
- Effectively advise, consult, and guide as Member to appropriate purchase of hearing aid solution, utilization of their OTC benefit, purchase of personal insurance.
- Ability to remain confidential with all proprietary information
- Adherence to all Nations Benefits, HIPAA, and MCO / Medicare guidelines.
WellCare Insurance Consultant
Teleperformance
04.2019 - 02.2020
- Responsible for all customers inquires and questions
- Provided excellent customer service at all time
- Entered data from customers into various software programs such as Appeals , Billed Claims , Pre authorizations etc.
- Problem solve to help customers resolve issues on first call
- Follow up to customer inquires by taking specific actions , in timely matter
- received multiple amazon gift cards for outstanding customer service
Education
Some College (No Degree) -
Broward College
Skills
- Good to work in groups or solo
- Excellent communicator
- Great Customer Service
- Great at resolving all issues
Timeline
Cashier
DSW
04.2024 - 06.2024
Member Experience Advisor
Nation Benefits
01.2023 - 06.2023
WellCare Insurance Consultant
Teleperformance
04.2019 - 02.2020
Some College (No Degree) -
Broward College
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