Arycca Cusson
Phoenix,AZ
Summary
Proven leader in the hospitality sector, adept at elevating guest experiences and streamlining operations at The Oink Cafe. Expert in cash handling and bilingual communication, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional customer service by fostering team collaboration and implementing innovative service strategies, leading to a noticeable increase in repeat business.
Overview
12
12
years of professional experience
Work History
Server/Shift Lead
The Oink Cafe
07.2018 - 01.2025
- Trained FOH new hires
- Made FOH schedule
- In charge of scheduling reservation
- FOH inventory
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Henhouse
03.2016 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
U.S. Egg Restaurant
03.2015 - 10.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
Server
Over Easy
10.2013 - 10.2015
Server
Outback Steakhouse
12.2012 - 12.2013
Education
Cosmetology License - Cosmetology Education
The Studio Academy of Beauty
Chandler, AZ01.2013
Diploma -
Brunswick High School
Brunswick, ME06.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Bilingual
Timeline
Server/Shift Lead
The Oink Cafe
07.2018 - 01.2025
Server
Henhouse
03.2016 - 06.2017
Server
U.S. Egg Restaurant
03.2015 - 10.2016
Server
Over Easy
10.2013 - 10.2015
Server
Outback Steakhouse
12.2012 - 12.2013
Cosmetology License - Cosmetology Education
The Studio Academy of Beauty
Diploma -
Brunswick High School