Shauntia Haynes
Milwaukee,WI
Summary
Growing Knowledgeable and dedicated customer service professional with extensive experience in Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Phlebotomy Training Assistant
Trinity Allied Health Career Academy
01.2023 - Current
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
Geek Squad Consultant
Best Buy
02.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Troubleshoot and diagnose problems to resolve a wide range of technical issues accurately.
- Updated documentation and produce reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Veterinary Assistant
Lakeside Animal Hosptial
08.2022 - 12.2022
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Records Clerk
Trinity Allied Healthcareer Academy
08.2019 - 12.2021
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
Teen Intern
Milwaukee Public Library
01.2019 - 06.2019
- Gathered and organized materials to support operations.
- Aided colleagues, managers and customers through regular communication and assistance.
Education
High School Diploma -
Nicolet High School
Glendale, WI06.2020
Skills
- Gathering Requirements
- Client Requirements Assessment
- Attention to Detail
- Cultural Awareness
- MS Office
- Courteous with Strong Service Mindset
Languages
Spanish
Limited Working
Korean
Elementary
Timeline
Phlebotomy Training Assistant
Trinity Allied Health Career Academy
01.2023 - Current
Veterinary Assistant
Lakeside Animal Hosptial
08.2022 - 12.2022
Geek Squad Consultant
Best Buy
02.2022 - Current
Records Clerk
Trinity Allied Healthcareer Academy
08.2019 - 12.2021
Teen Intern
Milwaukee Public Library
01.2019 - 06.2019
High School Diploma -
Nicolet High School
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