Summary
Overview
Work History
Education
Skills
Languages
COURSES
Timeline
Generic

ARYEN ZAMORA

Chandler,AZ

Summary

Dynamic Guest and Service Advocate with over three years of experience at Target and Cobblestone Auto Spa, complemented by nearly three years in the food service industry at Gen Korean BBQ House as well as KPOT. Proven track record in enhancing customer satisfaction and fostering loyalty through effective communication and innovative problem-solving. Strong team collaborator dedicated to implementing strategies that elevate service delivery and drive customer retention. Eager to leverage a solid foundation to contribute to future organizational success.

Overview

4
4
years of professional experience

Work History

Server Shift Leader

KPOT
03.2025 - Current


  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Consistently met or exceeded sales goals through upselling techniques.

Server & Bartender

Gen Korean BBQ House
01.2024 - Current
  • Enhance customer experience with personalized food and drink recommendations, boosting satisfaction.
  • Ranked among Top 20 servers nationally multiple times for alcohol and premium dinner sales, driving revenue.
  • Tailor suggestions to dietary restrictions, ensuring inclusive dining options for all guests.
  • Multitask and manage large sections, ensuring all guests receive prompt and attentive service.

Guest & Service Advocate

Target
11.2022 - 01.2024
  • Analyze guest and customer feedback to develop innovative strategies for personalized service offerings, enhancing the overall guest experience at Target stores.
  • Identify emerging trends in customer behavior and preferences to recommend strategic adjustments in service offerings, ensuring Target remains a frontrunner in providing exceptional guest experiences in the competitive retail market.
  • Collaborate with store managers and team members to develop and implement initiatives that enhance inclusivity and accessibility for all guests, ensuring a welcoming and inclusive environment at Target stores.

Back Wash Supervisor

Cobblestone Auto Spa
05.2021 - 07.2022
  • Develop and maintain positive relationships with customers by providing exceptional service and personalized recommendations, leading to increased customer loyalty and retention rates at Cobblestone Auto Spa.
  • Analyze customer feedback and suggest improvements to the back wash process, leading to enhanced customer satisfaction and loyalty at Cobblestone Auto Spa.
  • Lead and participate in regular team meetings to discuss best practices, share feedback, and collaborate on implementing innovative solutions to enhance the back wash process and overall customer experience at Cobblestone Auto Spa.
  • Conduct regular inspections of the back wash area to ensure compliance with safety regulations and identify any potential hazards, taking proactive measures to maintain a safe work environment for all staff and customers at Cobblestone Auto Spa.

Education

Software Engineering (BS) -

Ira A. Fulton Schools of Engineering, ASU Online, Arizona State University
Tempe, AZ

High School Diploma - undefined

Campo Verde High School
Gilbert, AZ
05.2023

Skills

  • Team Collaboration
  • Communication
  • Time Management
  • Adaptability
  • Customer Engagement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Vietnamese
Limited Working

COURSES

AP Student Varsity Football FBLA Member at Campo Verde High School

Timeline

Server Shift Leader

KPOT
03.2025 - Current

Server & Bartender

Gen Korean BBQ House
01.2024 - Current

Guest & Service Advocate

Target
11.2022 - 01.2024

Back Wash Supervisor

Cobblestone Auto Spa
05.2021 - 07.2022

High School Diploma - undefined

Campo Verde High School

Software Engineering (BS) -

Ira A. Fulton Schools of Engineering, ASU Online, Arizona State University

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