Hyuahda Roache
San Antonio,TX
Summary
Recent nursing graduate with a strong academic foundation and a passion for providing exceptional patient care. Successfully passed the NCLEX on September 29th, 2023, demonstrating a commitment to professional growth and excellence. Possesses a solid understanding of critical care nursing principles and gained extensive clinical experience in the ICU setting during training. Proficient in assessing, monitoring, and providing high-quality care to critically ill patients. Skilled in teamwork, effective communication, and adapting to fast-paced, high-pressure environments. Eager to apply my knowledge and skills to deliver compassionate, evidence-based care and make a positive impact on patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Sugar Factory
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Student Nurse
Galen College
06.2021 - 07.2023
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Documented information about patient care, vitals and condition markers in computer system.
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Observed and communicated changes in patient's condition to registered nurse on duty.
- Maintained safe and comfortable environment for each patient.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Completed clinical work in different units to achieve degree standards and build nursing knowledge.
- Monitored patient status and reported update to senior medical staff.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
- Investigated diagnoses to learn more about mechanism, action, peak and onset of each.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Obtained laboratory specimens by using phlebotomy skills to complete both venous and finger-stick blood draws.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
Server Shift Leader
54th Street Grill & Bar
09.2021 - 02.2023
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Held performance reviews to identify and correct areas needing improvement.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Billing Clerk
Bee First Primary Home Care & Hospice
06.2021 - 06.2022
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Managed all payments processing, invoicing and collections tasks.
- Reviewed data for deficiencies or errors to correct incompatibilities and review output.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Checked claims coding for accuracy with ICD-10 standards.
- Maintained historical records by microfilming and filing documents.
- Reconciled financial accounts using Excel software.
- Developed strong professional rapport with vendors and clients.
Caregiver
Bee First Primary Home Care & Hospice
06.2020 - 06.2021
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Contributed to case reviews of client status and progress.
Education
Bachelor of Science - Nursing
Galen College
San Antonio07.2023
Skills
- Work Planning and Prioritization
- First Aid and CPR
- Patient Assessment
- Team Collaboration
- Medication Administration
- Punctual and Reliable
- Patient Education
- Flexible Schedule
- Patient Advocacy
- Relationship Building
- Behavior Redirection
- Heavy Lifting
- Time Management
- Problem-Solving
- Client Transportation
- Multitasking and Organization
- Complex Problem-Solving
- Taking vitals
- Medication and IV Administration
- Direct Patient Care
- Tracheostomy Care
- Licensed RN
- Licensed by Texas Nursing Board and Compact
Accomplishments
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Intensive Care - Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR Training - 2021
- BLS Training - 2021
Passed NCLEX Sep. 29th
Successfully passed the NCLEX examination on September 29, 2023, demonstrating a strong foundation of nursing knowledge and the ability to meet professional licensure requirements.
Timeline
Server Shift Leader
Sugar Factory
02.2023 - Current
Server Shift Leader
54th Street Grill & Bar
09.2021 - 02.2023
Student Nurse
Galen College
06.2021 - 07.2023
Billing Clerk
Bee First Primary Home Care & Hospice
06.2021 - 06.2022
Caregiver
Bee First Primary Home Care & Hospice
06.2020 - 06.2021
Bachelor of Science - Nursing
Galen College
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