Aryiana Hernandez-Ward
Land O' Lakes
Summary
Detail-oriented front desk agent with strong analytical and problem-solving skills. Proficient in managing check-in/check-out processes while ensuring exceptional guest experiences and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Front Desk Agent
The Galaxy Hotel
St. Petersburg
2025 - Current
- Greeted and welcomed guests upon arrival at the hotel lobby.
- Managed check-in and check-out processes efficiently for all guests.
- Answered phone calls and responded to guest inquiries, ensuring timely assistance for all guests.
- Handled reservations and maintained accurate records in the booking system.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests, facilitating smooth check-in processes.
- Assisted guests with luggage and provided information about hotel amenities.
- Processed payments and managed cash transactions at the front desk.
- Resolved guest complaints professionally, contributing to improved guest satisfaction and loyalty.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
Medical Assistant
Dr. Edward Kampsen M.D.
Tampa
04.2024 - 01.2025
- Facilitated patient intake and documented medical histories to ensure accurate patient information.
- Prepared examination rooms and ensured proper equipment availability.
- Maintained accurate patient records in electronic health systems.
- Collected and processed lab samples for timely testing and analysis.
- Aided physicians during examinations and minor procedures to enhance patient care.
- Educated patients on treatment plans and medication instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Resident Service Coordinator
Skye Reserve
Brandon
05.2023 - 04.2024
- Market property by answering questions, conducting tours, and promoting community amenities to enhance resident engagement.
- Knowledgeable of leasing terms, specifications and all community policies
- Completed leasing forms and /or agreements.
- Develop and maintain ongoing resident retention strategies to foster community satisfaction.
- Organized and updated resident and property files, ensuring accuracy and compliance with community standards.
Front Desk Agent
The Exchange
St. Petersburg
01.2022 - 05.2023
- Executed check-in and check-out processes for guests, assigning rooms, programming keys, collecting payments, and resolving disputed charges to enhance guest satisfaction.
- Managed reservation changes and cancellations, ensuring accurate and timely processing of cash and credit card payments in compliance with company policies.
- Coordinated with engineering, housekeeping, and food & beverage teams to maintain front desk area, lobby, bar, and common areas to meet company standards.
- Maintained a professional level of knowledge of technology, systems, and software.
- Performed administrative duties such as filing, updating records and/or assisting with special projects.
Education
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL06-2022
Skills
- Proficient in Yardi and Opera Cloud
- Proficiency with standard office equipment to include computers, MSOffice suite (word, excel and outlook), and fax machine
- Ability to multi-task in a fast-paced, ever-changing environment
- Exceptional attention to detail and organizational skills to include through follow-up
- Strong analytical, problem-solving skills
Timeline
Medical Assistant
Dr. Edward Kampsen M.D.
04.2024 - 01.2025
Resident Service Coordinator
Skye Reserve
05.2023 - 04.2024
Front Desk Agent
The Exchange
01.2022 - 05.2023
Front Desk Agent
The Galaxy Hotel
2025 - Current
High School Diploma -
Land O' Lakes High School