Kyra Wong
New York City
Summary
Proven professional with a strong background in customer service and community engagement, notably at Summer Youth Employment Program. Excelled in teamwork, adaptability, and organizational skills, enhancing event success and customer satisfaction. Achieved significant improvements in efficiency and fundraising efforts, demonstrating a blend of hard and soft skills essential for dynamic environments.
Overview
6
6
years of professional experience
Work History
Volunteer
Tompkins Square Middle School
2018.04 - Current
- Assisted with special events and programs (i.e graduation and carnival).
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Fostered sense of community, organizing neighborhood gatherings.
Customer Service Representative
Summer Youth Employment Program
2024.07 - 2024.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Summer Youth Employee
Summer Youth Employment Program
2023.07 - 2023.08
- Developed a strong work ethic through punctual attendance, consistent effort, and adherence to deadlines.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed throughout employment tenure.
- Strengthened problem-solving capabilities while troubleshooting issues that arose during daily tasks.
- Acquired time-management skills by balancing multiple responsibilities in a fast-paced environment.
Boba Barista
Mi Tea
2021.07 - 2021.08
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Bard High School Early College Queens
Long Island City, NY06.2025
Associate of Arts - Liberal Arts
Bard High School Early College Queens
Long Island City, NY06.2025
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Adaptability and Dependability
- Professionalism
- Multitasking
- Event Setup
- Community Service
- Organizational Skills
Accomplishments
I was a borough winner in the Ezra Jack Keats Bookmaking Competition (2023). I also participated in the New York Classical Club's Latin Recitation Competition and won third place prize (2024).
Bowling
Bowling is a fascinating sport to me, and often overlooked by other people. I have only started bowling for a year now, but it has become a favorite hobby of mine. I bowl every Saturday morning in Art of Bowling Saturday Juniors, which is a league for youth bowlers like myself. I am also participating in PSAL Girl's Bowling starting September 2024.
Additional Information
Bard High School Early College is a rigorous early college school that is two years of high school and two years of college courses. By the end of senior year, we will graduate with both a high school diploma, and an associate's degree.
Languages
Chinese (Cantonese)
Native or Bilingual
Latin
Limited Working
Timeline
Customer Service Representative
Summer Youth Employment Program
2024.07 - 2024.08
Summer Youth Employee
Summer Youth Employment Program
2023.07 - 2023.08
Boba Barista
Mi Tea
2021.07 - 2021.08
Volunteer
Tompkins Square Middle School
2018.04 - Current
High School Diploma -
Bard High School Early College Queens
Associate of Arts - Liberal Arts
Bard High School Early College Queens
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