Aryn O'berry
OCALA,FL
Summary
Proven professional with a track record of enhancing customer loyalty and streamlining operations at Publix. Excelled in cash handling and customer service excellence, mentoring staff, and adapting to new technologies. Achieved remarkable accuracy levels and productivity, significantly improving team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Publix Cashier
Publix
07.2020 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Hernando County Adult Education
Brooksville, FLData Analytics
Charlotte Shays Data Analytics
05.2024
Skills
- Cash Handling
- Customer service excellence
- Time management skills
- Issue Resolution
- Written and verbal communication
- Staff Training
- Multitasking Abilities
- Adaptability and Flexibility
- Professionalism
Accomplishments
- Trained and mentored 20 employees.
- Supervised team of 10 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- CBAP - Certified Business Analysis Professional
Timeline
Publix Cashier
Publix
07.2020 - Current
High School Diploma -
Hernando County Adult Education
Data Analytics
Charlotte Shays Data Analytics