Tasnuva Adrita
Duluth,GA
Summary
Dynamic and dedicated professional with extensive experience at Publix, excelling in customer service and cash handling. Proven ability to foster positive customer relations and resolve conflicts effectively, contributing to a loyal clientele. Recognized for maintaining high standards of cleanliness and organization, enhancing overall shopping experiences.
Overview
5
5
years of professional experience
Work History
Publix Cashier
Publix
Johns Creek, GA
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Retail Sales Associate
Maya Creation
Georgia
01.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Server
Al- Amin
Norcross, GA
02.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma - Finance
Peachtree Ridge High School
Suwanee, GA05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
Languages
Bengali
Native or Bilingual
Arabic
Professional Working
Hindi
Professional Working
Spanish
Professional Working
Timeline
Publix Cashier
Publix
06.2024 - Current
Server
Al- Amin
02.2022 - 04.2023
Retail Sales Associate
Maya Creation
01.2021 - Current
High School Diploma - Finance
Peachtree Ridge High School