Skilled customer service representative with demonstrated task-focused and performance-oriented abilities. Dedicated to providing exceptional customer service through active listening and problem solving.
Overview
5
5
years of professional experience
Work History
Greenhouse Manager
Rehm's Nursery And Garden Center
05.2020 - Current
Kept up-to-date on latest nursery trends and served as a valued resource for team and customers.
Placed supply orders, restocked supplies and merchandised products for purchase by customers.
Ensured optimal growing conditions by maintaining proper temperature, humidity, light levels, and irrigation schedules.
Managed greenhouse budgets, reducing costs while maintaining high-quality standards for plants and products.
Streamlined inventory management to ensure accurate records and efficient use of resources.
Contract Landscaper
Bennu Organics LLC
08.2020 - 05.2022
Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
Designed and installed custom landscape features to meet clients' aesthetic preferences and functional needs.
Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
Sort Supervisor
United Parcel Service
08.2018 - 05.2020
Managed a team of sorters to ensure timely completion of tasks while maintaining quality standards.
Collaborated with other departments to identify areas for improvement, leading to more streamlined operations overall.
Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
Coordinated with transportation partners to improve shipment schedules, minimizing delays in product delivery.
Liaised with customer service representatives to address client concerns and provide efficient resolution of issues related to sorting operations.