ARYNESIA JONES
Greenwood,US
Summary
Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Assistant Manager with 2 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Material Handler
Advanced Distributor Products, LLC
Grenada, MS
04.2025 - Current
- Operated forklifts and pallet jacks to transport materials safely within warehouse environment.
- Monitored inventory levels, ensuring timely restocking of supplies and minimizing shortages.
- Maintained cleanliness and organization of work areas, improving overall efficiency in operations.
- Assisted in training new staff on safety protocols and operational procedures for equipment use.
- Conducted regular inspections of equipment to ensure optimal performance and compliance with safety standards.
- Collaborated with team members to streamline material flow, enhancing productivity across shifts.
- Implemented best practices for loading and unloading shipments, reducing damage during transit.
- Developed and maintained accurate records of received and shipped materials for inventory management purposes.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Customer Service Representative
Alorica Inc
Madison, Alabama, US
10.2024 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
- Answer and initiate inbound and outbound calls
- Respond to customer inquiries via email, chat, or social media
- Verify and Update customer information
- Resolve Customer issues and concerns
- Escalate calls to supervisors when necessary
- Track call-related information for reporting
- Provide feedback reports on call issues
- Assist customers with product and service issues
- Upsell current customers on new or enhanced services
Assistant Manager
Domino's Inc
Greenwood, Mississippi, US
10.2023 - 07.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Customer Service Representative
Walmart Inc
Greenwood, Mississippi, US
08.2022 - 06.2023
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Greeted customers to determine wants or needs.
Assistant Manager
Ja'Dior Boutique
Greenwood, Mississippi, US
03.2021 - 08.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of operational standards each day.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Leflore County High School
Itta Bena, Mississippi05.2023
Skills
- Merchandise Recommendations
- Building Customer Relationships and Loyalty
- Brand Promotion
- Customer Service
- Sales & Promotions
- Expert
- Experienced
Skills
Merchandise Recommendations, Customer Service, Sales & Promotions, Building Customer Relationships and Loyalty, Brand Promotion, Available Nights, Weekends, Holidays
Timeline
Material Handler
Advanced Distributor Products, LLC
04.2025 - Current
Customer Service Representative
Alorica Inc
10.2024 - Current
Assistant Manager
Domino's Inc
10.2023 - 07.2024
Customer Service Representative
Walmart Inc
08.2022 - 06.2023
Assistant Manager
Ja'Dior Boutique
03.2021 - 08.2022
High School Diploma -
Leflore County High School