Aryona Vaughns
Montgomery
Summary
I would like to succeed in an environment of growth and excellence which provides job satisfaction, self- development and helps me to achieve personal goals. Authorized to work in the US for any employer. A committed and hardworking team player, with experience configuring, troubleshooting, and installing network devices to assist with DOD missions. Dedicated to resolving issues, answering customer questions and phone calls. A creative problem-solver versed in customer service. Committed and hardworking. A responsible Technician with excellent troubleshooting, customer service and analytics skills. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance, repair, and troubleshooting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Defense Red Switch Technician
Apex Systems. US Air Force. Pentagon, Bolling AFB
03.2022 - 09.2023
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operate DRSN switch and associated hardware respectively IAW technical manuals
- Perform scheduled, unscheduled, corrective operation and maintenance.
- Perform fault isolation, and repair of DRSN equipment and circuits.
- Perform preventative maintenance on DRSN equipment to include replacement of circuit cards or major sub-assemblies.
- Perform minor installations as part of O&M and assist during major installations.
- Perform software functions and translations for any add, move, change, delete, query of a circuit or system data, service order, trouble assistance, records administration.
- Perform software upgrades and all operation and maintenance IAW Defense Information System Agency (DISA), Defense Red Switch Network (DRSN), Operations and O&M Guide, Technical Manuals.
- Perform database management; logistics support functions and DRSN installation and configuration of Integrated Service Telephones, Multifunction Digital Adapters, UDLT Multiplexers, Cryptographic devices, CSU/DSU/CTP equipment.
- Technician will maintain continuous operations of the DRSN 24 hours per day/7 days per week/365 days per year.
Cyber Technician
United States Air Force
08.2020 - 02.2022
- Determined maintenance requirements and performed repairs as needed.
- Configure devices with particular configurations to ensure functionality.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Organized work to meet demanding production goals.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed routine maintenance for operations to ensure connectivity throughout the entire base.
- Executed diagnostics, troubleshooting and evaluations on various devices such as phones, switches, servers, pc's, etc.
- Completed job reports and logs immediately following service calls.
- Provide mission critical voice, data, and video services.
- Install, upgrade, replace, configure, and maintain systems/circuits/IP-based intrusion detection systems that access military, Federal and commercial networks.
- Manage infrastructure devices and systems using the latest approved software tools.
- Remove, repair and replace assemblies and subassemblies to optimally sustain voice, data, and video networks.
- Establish priorities, maintain, test, troubleshoot, and repair network systems equipment and circuits utilizing tools and test equipment.
- Monitor performance of systems and circuits.
- Coordinates with coalition forces, DOD agencies, and other service providers to analyze and isolate performance faults, and implement corrective actions.
- Check equipment for serviceability, and perform preventative maintenance.
- Maintain and administer network and circuit database, records, and forms.
- Interpret sketches and layout drawings for placement of distribution systems.
- Review, recommend, and implement changes to communications-Computer Systems Installations Records (CISR), technical data, engineering drawings, and equipment wiring diagrams.
- Initiate, track, and maintain shipping, receiving, supply, and equipment documents.
- Interpret inspection reports and implement corrective actions, documents inspection and maintenance actions.
- Ensure equipment and components meet installation practice technical order and accepted commercial installation specifications.
- Applies communications security programs to include physical, cryptographic, transmission, and emission security.
- Deploy, sustain, troubleshoot, and repair standard voice, data, and video network infrastructure systems, IP detection systems, and cryptographic equipment.
- Perform, coordinate, integrate, and supervise network design. configuration, operation, defense, restoration, and improvements.
- Fabricate, terminate, and interconnect wiring and associated network infrastructure devices.
- Update and verify entries on system, facility, maintenance, and inspection records.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05.2017
Skills
- RECEPTIONIST (3 years)
- Team Player (4 years)
- Time Management (4 years)
- Customer Service (4 years)
- MS Word
- MS power point
- 10- Key
- Blueprints and schematics
- Repair services
- Team Training
- Project Management
- Written/Verbal Communication
- Troubleshooting
- Root Cause Analysis
- Failure resolution
- Network support
- Component installation
- MS Office
- Dependable and Responsible
- Maintenance and Repair
- Troubleshooting and Resolution
- Installation and Configuration
- Telecommunications Equipment
- Cisco Routers and Switches
- Technical Order Interpretation
- Mission Support
- Circuit Testing
Certification
TS security clearance
CompTIA Security+
TACLANE certified
Security+
I am certified in CompTIA Security+.
Timeline
Defense Red Switch Technician
Apex Systems. US Air Force. Pentagon, Bolling AFB
03.2022 - 09.2023
Cyber Technician
United States Air Force
08.2020 - 02.2022
High School Diploma -
North Crowley High School
TS security clearance
CompTIA Security+
TACLANE certified
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