DIY Projects
Arys Darton
Support Specialist
Fort Worth,TX
Summary
- A highly passionate and motivated service specialist with experience in phone and web communication who is looking to strengthen relationships between clients and HBS Systems Inc. Experienced with training using digital software methods with teams of 8+ members and a guest satisfaction rate of 92%.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Flex Officer | Fine Jewelry Associate
Macy’s Inc
Hurst, TX
11.2018 - 12.2019
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Performs searches, answers questions, and handles incoming calls.
- Assists customers, and sales in a timely manner.
- Creates a connection with guests to preserve long relationships between the customers and the company while using up-selling techniques.
Director | Server
Studio Movie Grill
Arlington, TX
06.2017 - 06.2018
- Trained servers in customer service and company procedures and held ongoing training that increased efficiency by 15%.
- Directed team to make service to guests as smooth as possible, assuring all tabs are opened and closed within a 2-hour time-frame.
- Handled and distributed end-of-shift pay-outs to all members of the team and organized bill distribution to 150+ guest with zero margin of error.
- Tracked repeat customers to build better relationships and receive constructive feedback.
Bakery Associate
Kroger
Arlington, TX
01.2017 - 05.2017
- Gave product demonstrations and created displays.
- Handled phone calls to answer inquiries and created orders.
- Maintained advanced product knowledge and created orders.
- Handled inventory of items and kept stock at 90% or more.
- Hit sales goals for department 5 months in a row.
Education
AA degree - Public Health
Tarrant County College
12.2019 - Current
Romance Langauages -
The Colorado College
Colorado Springs, CO 08.2013 - 05.2016
Skills
Customer Service
Phone Ettiquette
Experienced Trainer
Microsoft applications proficiency
Customer Solutions Oriented
Flexible & Adaptable
Software Proficient
Fast Learner
Great Communicator
Certification
Microsoft Suite Certificates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Self-Improvement
Health & Wellnes
Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Timeline
Microsoft Suite Certificates
03-2021
AA degree - Public Health
Tarrant County College
12.2019 - Current
Flex Officer | Fine Jewelry Associate
Macy’s Inc
11.2018 - 12.2019
Director | Server
Studio Movie Grill
06.2017 - 06.2018
Bakery Associate
Kroger
01.2017 - 05.2017
Romance Langauages -
The Colorado College
08.2013 - 05.2016