Arza A. Williams
Smyrna,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Also, Competent IT Support Associate safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Best Foot Forward
Tucker, GA
01.2024 - 08.2024
- Handled incoming calls and addressed customer queries promptly.
- Maintained precise documentation of customer interactions, transactions, and feedback in the organization's database through CLEAR system and ACE.
- Maintained HIPAA compliance to protect patient privacy rights.
- Processed insurance verifications and authorizations, ensuring service coverage.
Data Entry
Avanos Medical
Alpharetta, GA
08.2023 - 12.2023
- Utilized CRM software systems, specifically Salesforce, to ensure accurate documentation of all sales activities.
- Monitored performance metrics with SAP tools to optimize current processes.
- Developed efficient data tracking spreadsheets.
- Ensured accurate processing of customer orders and pricing for a range of health products focused on digestive health, pain management, and chronic care.
Customer Service Representative
State Farm
Richardson, TX
06.2022 - 07.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Investigated customer concerns related to banking products such as wire transfers and investments in BlackRock Funds.
- Delivered exceptional service by developing unique solutions for challenging customer problems.
- Updated and maintained databases with current information on SAP Systems.
Security Guard
GuardTexas
Dallas, TX
01.2021 - 05.2023
- Conducted routine security checks on assigned regions.
- Inspected buildings to detect fire hazards, risky conditions, and unauthorized occupants.
- Monitored surveillance cameras for suspicious activity and intruders. Detected and responded to any anomalies observed.
- Ensured exceptional customer service was provided to both staff and visitors, utilizing a professional approach.
IT Support Associate
Amazon
Dallas, TX
02.2020 - 12.2021
- Offered assistance in answering customer inquiries about product features and services.
- Collaborated with teams to troubleshoot complex technical problems related to communication between different systems.
- Generated detailed reports on IT support activities for management assessment.
- Provided urgent IT support during crucial business operations.
Education
Associate of Arts -
El Centro College
Dallas, TX05-2022
High School Diploma -
Creekside High School
Fairburn, GA05-2017
Skills
- Advanced Micro
- Accurate Typing Ability
- soft Office SkillsExperienced with Salesforce CRM Tools
- Conflict Resolution
- Spreadsheet Management
- Empathetic Communication
- SAP Proficiency
- Surveillance Monitoring
- Technical Support
- HIPAA Compliance
- Systematic Troubleshooting
- Network Configuration
References
References available upon request.
Timeline
Customer Service Representative
Best Foot Forward
01.2024 - 08.2024
Data Entry
Avanos Medical
08.2023 - 12.2023
Customer Service Representative
State Farm
06.2022 - 07.2023
Security Guard
GuardTexas
01.2021 - 05.2023
IT Support Associate
Amazon
02.2020 - 12.2021
Associate of Arts -
El Centro College
High School Diploma -
Creekside High School
Similar Profiles
Molly MaloyMolly Maloy
Costumer Service Representative at Best Foot ForwardCostumer Service Representative at Best Foot Forward
Justin VentJustin Vent
Executive Assistant at Best Foot ForwardExecutive Assistant at Best Foot Forward
Alan BurnsAlan Burns
Customer Service Representative at Best Foot ForwardCustomer Service Representative at Best Foot Forward