Jarquizs Banks
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Verizon
08.2022 - 09.2023
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Guest Service Representative
Marriott
11.2020 - 04.2022
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managing online and phone reservations
Insurance Agent
Progressive
02.2018 - 05.2020
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
Carver Senior High School
Montgomery, AL05-2015
Alabama State University
Montgomery, AL05-2018
Skills
- Ul>
- Sales expertise
- P>Complaint resolution
- P>Training development aptitude
- P>Multi-line phone talent
- P>Communication
- P>Patience
- P>Problem solving
- P>Technical and critical solving
- P>Micro Soft Office
Timeline
Customer Service Representative
Verizon
08.2022 - 09.2023
Guest Service Representative
Marriott
11.2020 - 04.2022
Insurance Agent
Progressive
02.2018 - 05.2020
High School Diploma -
Carver Senior High School
Alabama State University