Kianni Elston
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CareCar INC
02.2024 - 07.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained customers on how to properly transport members to their appointments.
Banking Specialist
USAA Federal Savings Bank
02.2023 - 02.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Team Lead
Target
06.2021 - 09.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Data Entry Operator
PODS
02.2020 - 08.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Maintained files, records and chronologies of entry activities.
- Sent completed entries for evaluation and final approval.
- Coded and processed applications into required electronic formats.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Care Provider
Caregiver Services Inc.
02.2018 - 01.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Arranged transportation and accompany patients to doctors' offices and errands.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Personal Assistant
Treasurez
06.2015 - 12.2017
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
Northwest Career College
Las Vegas, NVSkills
- Ul>
- Production monitoring
- P>Workplace safety
- P>Equipment Maintenance
- P>Quality control
- P>Resource Allocation
- P>Performance improvement
- P>Employee Evaluation
- P>Key performance indicators
- P>Daily workflow improvement
- P>Technical Support
- P>Client Service
- P>Cash Handling
- P>Knowledgeable
- P>Complaint resolution
- P>Telemarketing expertise
Timeline
Customer Service Representative
CareCar INC
02.2024 - 07.2025
Banking Specialist
USAA Federal Savings Bank
02.2023 - 02.2024
Team Lead
Target
06.2021 - 09.2022
Data Entry Operator
PODS
02.2020 - 08.2022
Care Provider
Caregiver Services Inc.
02.2018 - 01.2020
Personal Assistant
Treasurez
06.2015 - 12.2017
High School Diploma -
Northwest Career College
Personal Information
Title: Data Entry
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