U.S Citizen
Arzu Ozel
Salesforce Developer
Greenwood,IN
Overview
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Open to Relocation
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3+ Salesforce Ecosystem Experience
Summary
Respectful self-motivator with 2 years of hands-on experience as a Salesforce administrator, and now, an experienced developer. Skilled at identifying dependable solutions for Salesforce challenges, successfully transitioned into a developer role, mastering Apex Triggers, Flows, and LWC. Solid foundation in communication and interpersonal abilities enables effective collaboration within cross-cultural, global teams. Fluent in both English and Turkish, bring a diverse skill set to the table to excel in Salesforce development and administration.
Certification
- Certified Salesforce Developer I.
- Certified Salesforce Admin
Work History
Salesforce Developer
The Westin Hotel
09.2022 - Current
- Identified and supported business process requirements on Sales Cloud, developing trigger for Westin Hotel's Front desk system to prevent double bookings for rooms. This streamlined booking process, reducing booking errors by 90%, resulting in 15% increase in overall room bookings. Trigger showcased proficiency in Salesforce Apex programming, data manipulation, and problem-solving skills.
- Additionally, designed Salesforce Flow for room upgrades during check-in, improving guest experiences and front desk efficiency %85 during check ins. This showcased ability to create practical automation solutions, resulting in enhanced guest satisfaction and operational efficiency at Westin Hotel.
Salesforce Administrator
Avalign Delivery Systems
10.2020 - 08.2022
- As Salesforce Administrator at Avalign Delivery System manufacturing factory, harnessed Salesforce to optimize employee training processes.
- Introduced streamlined training plans and automated reminders at Avalign Delivery Systems, reducing training completion time by 30%. This led to 25% improvement in training compliance rates, ensuring that 95% of employees received essential training.
- Reduced manual administrative tasks by 40%, freeing up HR and management resources.
- Elevated training compliance rates by 25%, ensuring 95% of employees received essential training.
- Enhanced communication, reporting, and analysis capabilities through Salesforce-based system.
- Empowered data-driven decisions for continuous improvement and alignment with business goals.
Sales Manager
Anatolia Inc.
06.2009 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science - Hotel And Tourism Management
Mugla Sitki Kocman University
Turkiye06.2006
Skills
- Agile
- Apex Programming
- Application Builder
- Application Development
- Approval Rules
- Approval Process
- Asynchronous Apex Classes
- Assignment Rules
- Atlassian
- Code Review
- Copado
- CSS
- Data Loader
- Dashboards
- Dev Console
- DML
- Flows
- GitHub
- HTML
- JavaScript
- LWC (Lightning Web Components)
- Object Customization
- Postman
- Process Builder
- Record form, Web-to-Lead Form
- Reports
- Rest API
- Salesforce CLI
- Salesforce CRM
- SFDX (Salesforce Developer Experience)
- Slack
- SOAP API
- SOQL (Salesforce Object Query Language)
- Triggers
- Unit Tests
- Validation Rules
- Visual Studio Code
- Workbench
- Workflows
Timeline
Salesforce Developer
The Westin Hotel
09.2022 - Current
Salesforce Administrator
Avalign Delivery Systems
10.2020 - 08.2022
Sales Manager
Anatolia Inc.
06.2009 - 02.2020
Bachelor of Science - Hotel And Tourism Management
Mugla Sitki Kocman University