Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
Toledo, OH
03.2025 - Current
Supervised team members to ensure efficient workflow and adherence to safety protocols.
Assisted in training new staff on operational procedures and customer service standards.
Monitored inventory levels, coordinating with management to address shortages promptly.
Implemented quality control measures to enhance product consistency and customer satisfaction.
Resolved customer complaints effectively, maintaining a positive store environment.
Courtesy Clerk
Kroger
Toledo, OH
11.2022 - 11.2023
Customer service skills including assisting customer in store
Bagging groceries
Responsible for keeping store neat, clean, and organized
Assist customers by taking groceries and loading them into car
Manage cart inventory and storage
Assist in training new employees
Follow the companies security and safety procedures
Arrive on time and stay until all duties are complete
Education
High School Diploma -
Bowsher High School
05.2024
Skills
Outstanding communication
Dependable
Excellent customer service skills
Great team player
Amazing listener
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Strong verbal and written communication
Conflict resolution
Role modeling
Awards
DECA District second Place Hospitality and tourism
DECA District third Place Hospitality and tourism
Ohio DECA State Qualifier
National Retail Federation Customer Service and Sales Certification
National Retail Federation Retail Industry Fundamental Certification