SABRINA MONTOYA
Las Cruces,NM
Summary
Passionate and adaptable Horticulture Professional with a B.S. in Horticulture. Combines strong technical knowledge with leadership experience as a teaching assistant, shift supervisor, and team president. Skilled in delivering diverse, hands-on instructional strategies that ensure comprehensive understanding of material. Committed to cultivating a safe, inclusive, and engaging learning environment. Adept in conflict resolution, time and inventory management, and fostering student and team success through effective team coordination.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Las Cruces, NM
03.2018 - Current
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Trained new team members with positive reinforcement, dynamic learning approaches, and respectful, encouraging coaching.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints promptly with care and thoughtful solutions, fostering a positive store environment and customer retention.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Monitored customer feedback to improve barista performance and customer service.
- Defined clear targets and objectives and communicated to other team members.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, prevent waste, and forecast future needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored food preparation, production, and beverage building for quality control and safety standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Served customers quickly and efficiently and created strategies to prevent delays.
Horticulture Teacher's Assistant
NMSU
Las Cruces, NM
06.2022 - 12.2025
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Oversaw students in classroom and lab to monitor, enforce rules, and support teacher.
- Supported classroom activities and reviewed work.
- Assisted in designing and delivering floral arrangements and caring for student ran greenhouse.
- Assisted in the management of greenhouse operations for healthy plant growth throughout various stages of development.
- Propagated various types of greenhouse plants in succession to prepare for plant sales and maintain inventory.
- Assisted in the training and onboarding of new greenhouse laborers to ensure seamless integration into the team.
- Optimized plant nutrition programs by applying appropriate fertilizers to promote healthy growth via Dosatron.
- Reduced pest infestations through regular inspection and implementation of integrated pest management practices.
- Designed customized floral arrangements for various events, enhancing client satisfaction and repeat business.
- Assisted teaching students on best practices in floral design and customer service techniques, fostering a collaborative environment.
- Spear headed bi-monthly plant and flower sells and imparted expert knowledge to customers about plant and flower care.
- Assisted lead teacher in developing engaging lesson plans and instructional materials.
- Prepared students for national AIFD floral competitions through hands on advanced classes and reviewing work.
- Assisted with the annual New Mexico FFA State Convention and graded student and team activities.
Intercollegiate Floriculture Team President
NMSU
Las Cruces, NM
08.2021 - 01.2025
- Developed and lead hands-on learning activities for team members to build upon and learn new skills based upon current floral industry standards and trends.
- Directed and organized hands-on horticulture activities and classes for the public to learn and engage in.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Educated new members and officers on policies and procedures relevant to different roles.
- Partnered closely with club officers to develop successful strategies promoting club growth.
- Implemented innovative marketing campaigns that raised awareness of the club's activities in both online and offline platforms.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Developed strong relationships with local business for selling floral arrangements and houseplants.
- Organized and lead plant and flower sales at NMSU and local businesses.
- Lead team in growing floral design skills to compete in AIFD national floral competition.
Education
Bachelor of Science - Horticulture
New Mexico State University
Las Cruces01.2025
Cosmetology License -
Imagine Paul Mitchell
Norman, OK05.2015
High School Diploma -
Tulsa Central High School
Tulsa, OK05.2014
Skills
- Horticulture
- Greenhouse Operations and Retail
- Inventory and Safety Compliance
- Event Planning/Scheduling
- Conflict Resolution Expertise
- Performance Improvement
- Strong Delegating Abilities
- Outstanding Communication
- Curriculum Development
- Creative Solutions
- Positive Attitude
- Calm and Patient Demeanor
Accomplishments
Placed 9th in national AIFD Floral Design Competition
Timeline
Horticulture Teacher's Assistant
NMSU
06.2022 - 12.2025
Intercollegiate Floriculture Team President
NMSU
08.2021 - 01.2025
Shift Supervisor
Starbucks
03.2018 - Current
Bachelor of Science - Horticulture
New Mexico State University
Cosmetology License -
Imagine Paul Mitchell
High School Diploma -
Tulsa Central High School