Asa Colquitt
Hephzibah,GA
Summary
Hello, My main objective is to become a valued member of your team and to contribute to company's goals. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Publix
11.2020 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Performing money services per the law. This includes opening and closing operations, money orders, check cashing, and Western Union services.
Customer Service & Pet Care Specialist
PetSmart
10.2017 - 05.2019
- Enhanced pet health by providing daily exercise, grooming, and proper nutrition.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for any sales animals or animals at home.
Education
Bachelor's - Psychology
Georgia State University
Atlanta, GA05.2019
High School Diploma -
Grovetown High School
Grovetown05.2016
Skills
- Customer Order Management
- Report Generation
- Price Quotes
- Customer Retention
- Good Communication Skills
- Complaint Resolution
Awards And Acknowledgements
- Graduated from Georgia State University Cume Laude
- Member of Psi Chi, Psychology Honor Society
- Member of the National Society of Leadership and Success
Timeline
Customer Service Specialist
Publix
11.2020 - Current
Customer Service & Pet Care Specialist
PetSmart
10.2017 - 05.2019
Bachelor's - Psychology
Georgia State University
High School Diploma -
Grovetown High School