Summary
Work History
Skills
REFERENCES
Timeline
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Asa Glean

Grande Anse, St George,GD

Summary

To continue building knowledge and experience in the hospitality and entertainment industry. With bringing energy and life to become an asset for any company.

Work History

Guest Experience Maker

Six Senses
  • Managed daily guest engagements involving tour bookings, watersports, welcome on arrivals, and other special requests, consistently meeting or exceeding expectations.
  • Collaborated with team members to deliver seamless guest experiences.
  • Managed guest expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the guest stay.
  • Assisted with day-to-day operations, working efficiently and productively with all team members, demonstrating friendliness, respect and willingness to help wherever needed.
  • Learned quickly and adapted to new situations.

Entertainer

Spicey Reborn Performers
  • Hosted shows
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Increased event attendance rates by promoting shows through various marketing channels, including social media and digital marketing.
  • Adapted to various performance styles to suit diverse audiences.

Security Officer

Clarkes Court Boatyard
  • Monitored inbound and outbound traffic
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled areas to maintain safety and security concerns
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Executed security rules and procedures and calmly.

Entertainment Coordinator, Acting Supervisor

Royalton Resorts
  • Collaborated with team members to create guest activities and schedules. Ensured staff tasks were being executed to ensure guest satisfaction.
  • Created staff schedule
  • Partnered with other departments and streamlined communications to ensure events and activities ran smoothly.
  • Trained and supervised staff to consistently meet performance goals and guest quality satisfaction.
  • Facilitated seamless transitions to maintain a constant flow of entertainment.

Entertainment, Dance Captain

Sandals Grenada
  • Handled guest daily activities
  • Maintained a positive relationship with guests by receiving feedback and working with the team to ensure customer satisfaction was at it's highest at all times.
  • Created dance routines along with continually learning new choregraphy.
  • Maintained a professional attitude and work ethic during long rehearsals and performances.

Houseman

Spice Island Beach Resort
  • Demonstrated strong attention to detail to organize and maintain tidiness of hotel grounds, specifically the beach area and guest rooms.
  • Assisted in laundry services and ran special errands, including retrieving dry cleaning and making requested purchases.
  • Completed inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Upheld brand standards and participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.

Tour Guide

Carib Cats Tour Company
  • Focused on guests engagement while maintaining positive relationship with tour members through engaging conversations, serving food and beverage and guaranteeing a fun time for all guests.
  • Maintained safety by vigilantly monitoring tour participants
  • Delivered on time performance and adapted to unexpected schedule changes
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Cleaned and maintained the boat

Coach

On The Ball Soccer
  • Developed strong relationships with players to encourage support and involvement in their athletic growth.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries and maintain fitness levels

Skills

  • Customer Service
  • Computer Skills
  • Verbal Communication
  • Attention to Detail and Self-motivated
  • Teamwork & Collaboration
  • Friendly, Positive Attitude
  • Flexible, Adaptable, & Dependable
  • Staff Training
  • Stage & Talent Management
  • Creative Direction

REFERENCES

Dylen Prosper

Guest Experience Agent,

Radisson Beach Resort,

Grand Anse Beach, St George's

1 (473)-414-6396


Cleon Simon

Loyalty & Travel

Sandals Grenada

Pink Gin Beach, Grand Anse, St. George's

1 (473)-422-5428


Rachael Galligan

Booz Allen Hamilton

Maryland, USA

1 (443)-690-0050


Kelly Smalley

Smalley Potatoes

Toronto, Canada

1 (905)-960-2397

Timeline

Guest Experience Maker

Six Senses

Entertainer

Spicey Reborn Performers

Security Officer

Clarkes Court Boatyard

Entertainment Coordinator, Acting Supervisor

Royalton Resorts

Entertainment, Dance Captain

Sandals Grenada

Houseman

Spice Island Beach Resort

Tour Guide

Carib Cats Tour Company

Coach

On The Ball Soccer

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Asa Glean