Asa Neal
Lindenwold,NJ
Summary
Benefits specialist with extensive experience in managing employee benefits programs and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with focus on adapting to changing needs and supporting organizational goals. Trusted for reliability and efficiency in delivering quality outcomes.
Overview
6
6
years of professional experience
Work History
Pension Benefits Specialist 1
Division of Pensions & Benefits
01.2023 - Current
- Assist members via phone and email with concerns about pension loans, withdrawals, retirements and health benefit related issues
- Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
- Checked employees' benefits enrollment for accuracy and inputted all data into internal systems
- Led training sessions for staff on benefits administration systems and procedures.
- Managed inquiries regarding benefits claims, resolving issues efficiently and effectively.
- Using internal systems notate the information during the call given and taken from the member.
Pharmacy Technician
CVS
07.2022 - 08.2023
- Managed medication inventory and ensured proper storage conditions.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Trained new technicians on pharmacy procedures and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Overnight Stocker
Walmart
05.2021 - 05.2022
- Stocked shelves efficiently, ensuring product availability for customers.
- Organized backroom inventory to optimize space and accessibility.
- Collaborated with team members to maintain cleanliness and safety standards.
- Assisted in unloading delivery trucks, managing high-volume inventory flow.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Stocked shelves to match planogram images and instructions.
Sales Associate
AutoZone
09.2019 - 05.2021
- Enhanced customer experience through knowledgeable product recommendations and personalized service.
- Managed inventory levels, ensuring accurate stock availability and efficient replenishment processes.
- Developed strong relationships with customers, resulting in repeat business and increased brand loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
BA - History
Rowan University
Glassboro, NJ05.2020
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06.2016
Skills
- Leadership
- Verbal and written communication
- Policy interpretation
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Time management
- Task prioritization
- Written and oral communication
Timeline
Pension Benefits Specialist 1
Division of Pensions & Benefits
01.2023 - Current
Pharmacy Technician
CVS
07.2022 - 08.2023
Overnight Stocker
Walmart
05.2021 - 05.2022
Sales Associate
AutoZone
09.2019 - 05.2021
BA - History
Rowan University
High School Diploma -
Rancocas Valley Regional High School