Asa Pierce

2018 – Present

• Oversee and strategically manage a multi-state government account portfolio exceeding $30M annually, driving procurement efficiency, lifecycle optimization, and high-performing vendor relationships across FL, CA, NC, TN, CO, ID, and LA.
• Execute sourcing-aligned strategies by evaluating device lifecycle trends, category spend patterns, supplier performance metrics, and contract structures to identify cost-saving opportunities and mitigate operational risks.
• Serve as the primary governance and escalation leader for systemic vendor, billing, and contractual issues, improving supplier accountability and reducing recurring disruptions by 40% through root-cause analysis and corrective action plans.
• Conduct large-scale compliance audits for thousands of government-funded devices, identifying discrepancies, validating funding eligibility, and safeguarding program accuracy — reducing audit exceptions by 25%.
• Negotiate complex billing resolutions, contract amendments, and service adjustments, consistently delivering 10–18% annual cost avoidance for key government agencies.
• Develop and deliver 100% on-time custom contractual reporting (weekly, monthly, quarterly) leveraging Salesforce, SQL, Excel (advanced), ACSS, and GoBI to support procurement visibility, budget planning, and compliance reviews.
• Improve category spend forecasting by modeling usage trends, renewal cycles, and modernization needs, supporting data-driven decisions across multiple government organizations.
• Enhance supplier and internal partner performance by collaborating cross-functionally with Legal, billing, engineering, network operations, and executive leadership to resolve escalations and ensure contract adherence.
• Strengthen cybersecurity-aligned processes by managing sensitive data using WinSCP, Kleopatra, and secure transmission protocols, ensuring compliance with government-level risk standards.
• Lead training and process standardization initiatives for new advisors across regional markets, improving operational consistency and reducing onboarding time by 30%.
• Support emergency response events (wildfires, weather crises, infrastructure outages) by coordinating rapid device deployment, vendor actions, and account adjustments, ensuring uninterrupted service for mission-critical agencies.
• Drive continuous improvement by identifying workflow inefficiencies and implementing new procedures that reduced customer-impacting discrepancies and lowered escalation volume across the portfolio.

• Supervised daily operations to ensure efficient workflow and service delivery.
• Trained and mentored team members on customer service best practices.
• Coordinated team schedules to optimize coverage during peak hours.
• Resolved customer inquiries and complaints with effective problem-solving techniques.
• Implemented new procedures to streamline operational efficiency across departments.
• Collaborated with management to develop training programs for new hires.