Asaata Imani

• Lead daily operations for 20+ couriers in a high-volume station handling 800–1,200+ packages per shift

• Coordinate staffing, routing, and dispatch to improve efficiency and reduce downtime by 10–15%

• Execute DRO planning to align couriers with optimal routes, improving on-time delivery performance

• Supervise and support sort operations, ensuring all freight meets dispatch deadlines

• Maintain compliance with safety and regulatory standards, consistently exceeding NAUTO and VTRACK performance goals

• Manage timecards, payroll processes, and labor tracking with high accuracy

• Resolve operational issues including package exceptions, POD corrections, address corrections (ITQA), and damaged freight, reducing service failures

• Lead Saturday and PM sort operations, ensuring full service coverage and operational continuity

• Support station audits, safety initiatives, and quality assurance efforts to reduce risk and improve performance metrics

• Assist with fleet coordination, including onboarding vehicles and maintaining compliance systems

• Deliver strong customer service and service recovery, reducing complaints and improving satisfaction

• Managed scheduling, documentation, and coordination for multiple families

• Demonstrated strong organizational and time management skills in dynamic environments

• Implemented daily routines to establish structure and predictability for children's growth.
• Fostered communication with parents regarding child development and behavioral progress.

• Manage complex caseloads while coordinating care plans and services • Strengthen communication across teams, improving outcomes and accountability

• Develop structured plans and monitor progress through detailed reporting and follow-ups

• Developed personalized treatment plans based on thorough assessments and client feedback.
• Facilitated individual and group therapy sessions to promote emotional well-being.
• Provided mentorship and training to new staff on therapeutic practices and client engagement techniques.