Asada Kaye
Douglasville,GA
Summary
Dynamic logistics and healthcare professional with over 20 years of experience supporting high-volume operations and coordinating time-sensitive services. Expertise in maintaining accurate records and resolving customer concerns, complemented by four years as an independent courier in the Atlanta area, showcasing extensive knowledge of local routes. Proven ability to manage 30-35 patients per shift using Epic software while ensuring confidentiality and delivering exceptional service. Committed to contributing reliability, safety awareness, communication skills, and operational discipline to SP+ ParkATL.
Overview
20
20
years of professional experience
Work History
Independent Courier
ATL Courier
01.2022 - 01.2026
- Completed independent courier assignments throughout the Atlanta metropolitan area, selecting efficient routes to meet time-sensitive pickup and delivery expectations.
- Maintained professional communication with dispatchers, customers, and delivery contacts regarding arrival times, instructions, and service updates.
- Handled packages and documents carefully, verified delivery details, and maintained accurate pickup and delivery records.
- Adapted to changing traffic, weather, and customer needs while prioritizing safe driving, reliability, and courteous service.
- Worked independently, managed daily schedules, and resolved delivery issues promptly to support efficient logistics operations.
Patient Access Specialist
WellStar Health System
09.2012 - 07.2023
- Use Epic software to register, pre-admit, admit, transfer, and discharge approximately 30-35 patients per shift in a fast-paced healthcare environment.
- Collect and verify patient demographics, insurance coverage, and financial information while maintaining accuracy and HIPAA compliance.
- Explain registration and financial-responsibility requirements, obtain required signatures, and respond to patient questions with professionalism and empathy.
- Coordinate with clinical, billing, and support teams to promote smooth patient flow and timely service.
- Balance multiple priorities, protect confidential information, and resolve registration or insurance issues under pressure.
Direct Support Professional
Abbott House
09.2005 - 09.2012
- Provided compassionate support to individuals receiving psychiatric services while maintaining a safe, respectful, and structured environment.
- Recorded vital signs, behaviors, activities, and treatment-plan updates accurately and confidentially.
- Helped individuals adjust to procedures and unfamiliar environments, using calm communication and appropriate intervention to reduce risk.
- Supported recreational activities and documented participation and progress in care plans and daily logs.
Education
Ultrasound Diagnostics Program -
Sanford-Brown Institute
White Plains, NY01-2008
Skills
- Operations: Atlanta route knowledge; time-sensitive delivery; traffic awareness; recordkeeping
- Customer Service: Conflict resolution; clear communication; problem solving; professional service
- Technology and Compliance: Epic software; data entry; insurance verification; HIPAA compliance
- Working independently
- Attention to detail
- Customer service
- Excellent driving skills
- Valid Driver's license
Timeline
Independent Courier
ATL Courier
01.2022 - 01.2026
Patient Access Specialist
WellStar Health System
09.2012 - 07.2023
Direct Support Professional
Abbott House
09.2005 - 09.2012
Ultrasound Diagnostics Program -
Sanford-Brown Institute