A. Sadie Guerra
39 Dayton Rd ,NJ
Summary
Proven leader in client support and advocacy, excelling in project management and team collaboration. At Sheltering Arms Children and Family Services, significantly improved client outcomes through meticulous documentation and effective communication. Expert in Microsoft Office and adept at fostering interdisciplinary teamwork, ensuring optimal service delivery and compliance. Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
20
20
years of professional experience
Work History
Support Coordinator
Sheltering Arms Children and Family Services
01.2015 - 08.2023
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Coordinated meetings and events for internal and external groups.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
Case Manager Coordinator
The Childrens Aid Society
01.2008 - 08.2014
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Established strong community partnerships to broaden available resources for clients and their families.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
Health Advocate Coordinator
LAIC
01.2007 - 12.2007
- Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
- Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Collaborated with interdisciplinary teams to develop integrated approaches to patient care that optimized outcomes and streamlined processes.
Patient Service Representative
Saint Vincent Hospital
02.2004 - 12.2006
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Bachelor of Arts - Political Science
The College Of Staten Island
Staten Island, NY05.2006
Associate of Arts - Accounting
Kingsborough Community College
Brooklyn, NY05.2003
Skills
- Appointment Scheduling
- Project Management
- Data Entry
- Documentation and Recordkeeping
- Bookkeeping
- Attention to Detail
- Time Management
- Team Collaboration
- Microsoft Excel
- Workload Management
- Data Collection
- Document Management
- Microsoft Access
- Expense Tracking
- Microsoft Office
- Accounts Payable and Receivable
- Employee Supervision
Languages
Spanish
Native or Bilingual
Timeline
Support Coordinator
Sheltering Arms Children and Family Services
01.2015 - 08.2023
Case Manager Coordinator
The Childrens Aid Society
01.2008 - 08.2014
Health Advocate Coordinator
LAIC
01.2007 - 12.2007
Patient Service Representative
Saint Vincent Hospital
02.2004 - 12.2006
Bachelor of Arts - Political Science
The College Of Staten Island
Associate of Arts - Accounting
Kingsborough Community College
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