Asahnie Joseph
Orlando,FL
Summary
Adept at managing high call volumes with professionalism at Accredited Drug Testing, I excel in problem-solving and customer support, ensuring satisfaction through efficient resolution of complex issues. Mastering software systems for improved call efficiency showcases my technical and interpersonal skills, significantly enhancing client experiences.
Overview
6
6
years of professional experience
Work History
Central Florida Communities
Direct Support Professional, Human Services
10.2023 - 08.2024
- Stayed abreast of global economic developments impacting commodity markets, enabling informed decision-making for clients'' investment strategies.
- Mentored junior brokers on sales techniques and relationship-building skills, contributing to their professional growth within the organization.
- Leveraged an extensive network of contacts to source new business opportunities and expand the firm''s client base.
- Managed risk exposure for clients by carefully monitoring positions and implementing appropriate hedging strategies when necessary.
Call Center Representative
Accredited Drug Testing
04.2021 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Tommy Hilfiger Store
01.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Florida Virtual School
Orlando, FL05.2020
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Time management
- Consideration for others
- Clean and suitable work environment
- Trouble shooting
Timeline
Central Florida Communities
Direct Support Professional, Human Services
10.2023 - 08.2024
Call Center Representative
Accredited Drug Testing
04.2021 - 09.2023
Sales Associate
Tommy Hilfiger Store
01.2019 - 01.2021
High School Diploma -
Florida Virtual School
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